Anthony Farella Email & Phone Number

Trevose

Yardley, Pa

-Build and maintain business relationships with over 800 veterinary clinics, both corporate and private practice, throughout the country.-Communicate regularly with Clients over the phone to provide them with assistance with company software. -Mentor a team of up to 5 junior account management professionals on customer service skills and best practices.-Successfully leverage strong relationships with clients to promote new products and additional services. -Address problems in a proactive manner by using knowledge of company software to address and resolve client concerns and inquiries.-Cultivate productive relationships with veterinary clinics and consulted closely to uncover needs and match to available solutions.-Implement company's proprietary software, and provide extensive product training and support.

Langhorne, Pa

-Oversee front register operations to maintain exceptional levels of customer service in all interactions. -Handle all escalated complaints, and implemented timely, knowledgeable, and effective solutions that met customer needs. -Train new personnel regarding company operations, policies, and services for consistent customer experience. -Ensure front-line Associates provide prompt, courteous, and knowledgeable service to all customers.

Yardley, Pa

-Create social media posts with consistent content and tone.-Wrote social media content to increase engagement with customers.

Lawrenceville, New Jersey

Seasonal -­Supervised campers’ daily activities-­Be aware of special dietary and medical needs.