Mps Analyst
Current• Lead and streamline teams for installing new equipment at customer locations.• Manage TCP/IP, DNS and SMTP to establish printing and scanning capabilities. • Strategize with IT departments on resolutions and advise them when adjustments are wanted on their end. • Monitor devices utilizing FM Audit to track usage, machine levels and to improve customer experience with machines. • Implement the latest email security policies for customers for Office 365 and Google to maintain proper connectivity.• Remote and local server setup for sharing and permissions for specific customer policies and needs. • Improve security scheme settings on antivirus programs to grant access to scanning functionality. • Produce remote phone support for co-workers and customers to increase work flow for both alike. • Utilize remote desktop applications for customers who have issues that can be fixed remotely. • Ensure work in server rooms is correctly connected. Verifying routers and switches are set up properly. • Generate long-term, mutually beneficial relationships between the customer and our company.
