- Consultant at an information technology service and consulting company providing clients consultation in a variety of different positions, situations and business sectors.- Responsible for project management, auditing and profiling of key data to ensure cyber resilience compliance quality, implementing policies and controls for data replication and backup of crucial information, facilitating and driving stakeholder meetings, and more.-Safeguarded crucial client data from corruption and encryption during potential cyber attacks by implementing new protective measures that the client can utilize. Objectives included developing and authenticating appropriate policies, controls and procedures for data replication and backup of critical data sets.-Provided a network insourcing operation model and provided an assessment of the current and a future state transition plan. This included a fully realized insourcing plan with five key pillars: Discovery, Current State Assessment, Target State Assessment, Financial Analysis and the overall Transition Plan.-Engaged with building and testing agile, cost efficient hosting solutions for several different client applications; this involved the replication and logical application separation of applications and their respective servers in an IT modernization effort.

• Participate in professional services to clients in the financial and technology industries. • Delivering high quality client deliverables and internal projects through the process of compiling, collating and analyzing large data sets• Assist with research and metrics development tracking• Analyze process flows and identify opportunities for improvement in key financial and technology sectors • Develop and maintain project plans, meeting agendas, meeting minutes, etc.

• Provide first point customer engagement with clients in day-to-day comprehensive technical support to administrators from initial challenge through resolution• Develop and maintain effective customer interaction while providing a stellar troubleshooting experience• Support installation, configuration and support of Microsoft 365, Azure and other Microsoft programs through various platforms• Provide updated information and software for Azure licenses, subscriptions and user management as necessary• Collaboration with team members for team synergy and to enhance customer experience and engagement • Knowledge of Exchange Server 2007/2010/2013, Exchange Administration skills, Active Directory, DNSP, O365 administration O365 Technical Architecture and Azure

• Assist in the development of workplace research• Assist Strategic Planners in the development of metrics relevant to the interests of the organization• Conduct research in support of the development of future workplace research projects• Collect and analyzes CMMC compliance and other work related data alongside Strategic Planners• Assists in the development of a roadmap to implement a hybrid workforce in future operations

• Maintain information systems and security• Resolve network-related issues• Assist the IT team in building out the firm’s new intranet system• Create showcase on potential new security platform for IT team• Assemble desktop computers and programming mobile devices for new hires• Assist the firm’s Help Desk team in analyzing and resolving ServiceNow tickets

• Participated in creating multiple insider threat program• Created and performed presentations to large groups• Meeting specific needs of the program and multiple mentors• Responsible for tutoring and mentoring of students in the course• Assist professor and students both in and out of class and throughout discussions• Monitor peer review and completed multiple independent research assignments for submission

• Provide technical/navigational customer support to students/instructors participating in courses at various SUNY colleges• Use telephone, email or live chat to resolve issues related to courses and software on Learning Management Systems• Test websites and other self-support resources for usability and quality assurance• Track and report suggestions and findings

• Provide support for a Windows 10 rollout involving the installation of new/upgraded PC’s for staff and the removal of previous machines• Responsible for inventory of equipment, staging the pc’s for delivery to work stations and assist in the salvage operations for removed computers• Operate multiple devices involving tuning, debugging, fixing servers, troubleshooting, etc.