Anthony Fezza Email & Phone Number

Dublin 2, IE

- Consultant at an information technology service and consulting company providing clients consultation in a variety of different positions, situations and business sectors.- Responsible for project management, auditing and profiling of key data to ensure cyber resilience compliance quality, implementing policies and controls for data replication and.

Dublin 2, IE

Dublin 2, IE

• Participate in professional services to clients in the financial and technology industries.
• Delivering high quality client deliverables and internal projects through the process of compiling, collating and analyzing large data sets
• Assist with research and metrics development tracking
• Analyze process flows and identify opportunities for improvement in key financial and technology sectors
• Develop and maintain project plans, meeting agendas, meeting minutes, etc.

Auburn, WA, US

• Provide first point customer engagement with clients in day-to-day comprehensive technical support to administrators from initial challenge through resolution
• Develop and maintain effective customer interaction while providing a stellar troubleshooting experience
• Support installation, configuration and support of Microsoft 365, Azure and other Microsoft programs through various platforms
• Provide updated information and software for Azure licenses, subscriptions and user management as necessary
• Collaboration with team members for team synergy and to enhance customer experience and engagement
• Knowledge of Exchange Server 2007/2010/2013, Exchange Administration skills, Active Directory, DNSP, O365 administration O365 Technical Architecture and Azure

Westlake, Ohio, US

• Assist in the development of workplace research
• Assist Strategic Planners in the development of metrics relevant to the interests of the organization
• Conduct research in support of the development of future workplace research projects
• Collect and analyzes CMMC compliance and other work related data alongside Strategic Planners
• Assists in the development of a roadmap to implement a hybrid workforce in future operations

New York, NY, US

• Maintain information systems and security
• Resolve network-related issues
• Assist the IT team in building out the firm’s new intranet system
• Create showcase on potential new security platform for IT team
• Assemble desktop computers and programming mobile devices for new hires
• Assist the firm’s Help Desk team in analyzing and resolving ServiceNow tickets

Albany, N.Y., US

• Participated in creating multiple insider threat program
• Created and performed presentations to large groups
• Meeting specific needs of the program and multiple mentors
• Responsible for tutoring and mentoring of students in the course
• Assist professor and students both in and out of class and throughout discussions
• Monitor peer review and completed multiple independent research assignments for submission

Albany, NY, US

• Provide technical/navigational customer support to students/instructors participating in courses at various SUNY colleges
• Use telephone, email or live chat to resolve issues related to courses and software on Learning Management Systems
• Test websites and other self-support resources for usability and quality assurance
• Track and report suggestions and findings

Queens, New York, US

• Provide support for a Windows 10 rollout involving the installation of new/upgraded PC’s for staff and the removal of previous machines
• Responsible for inventory of equipment, staging the pc’s for delivery to work stations and assist in the salvage operations for removed computers
• Operate multiple devices involving tuning, debugging, fixing servers, troubleshooting, etc.