- Led 15+ Dow Jones Third Party Risk Management platform implementations for largeEMEA clients.- Gathered project requirements based on business analysis discussions.- Developed customized project plans and workflows to meet client-specific needs.- Facilitated communication between clients and technical teams, translating businessrequirements into technical specifications.- Provided continuous support and addressed client queries during implementation.- Conducted… Show more - Led 15+ Dow Jones Third Party Risk Management platform implementations for largeEMEA clients.- Gathered project requirements based on business analysis discussions.- Developed customized project plans and workflows to meet client-specific needs.- Facilitated communication between clients and technical teams, translating businessrequirements into technical specifications.- Provided continuous support and addressed client queries during implementation.- Conducted thorough testing (UAT) to ensure platform performance and reliability.- Led training sessions to drive user adoption and minimize resistance to change.- Utilized product knowledge to communicate platform benefits to stakeholders anddecision-makers.- Documented customer feedback and provided insights for platform enhancement toProduct Management.- Streamlined and optimized the documentation process to enhance project clarity. Show less

- Performed prospecting and cold calling, delivering compelling sales demonstrations and proposals.- Utilized multilingual skills to translate marketing content from English, Spanish, and Italian to French.- Achieved notable success in promoting services to renowned companies, resulting in increased brandvisibility and valuable partnerships

In May 2020, I was promoted to Owner Support Administrator, entrusted with handling the most challenging customer service cases.

As a customer service and sales agent at the Dyson project, my duties included resolving customerissues through effective problem-solving and suggesting cross-selling products.

- Executed tele-marketing, prospecting, sales visits, and strategic account management.- Established communication channels (MailChimp Campaign Marketing Projects, Photoshop & Canva)and conducted market research.- Notable Achievements: Signed a new customer (5 machines, 500K€ invoiced) and implementedimpactful marketing communication processes.

In charge of the sales development in the industrial packaging market.- Training on packaging basis- Tele-marketing, sales visits, field sales and setting-up quotations- Counter sales- Accomplishments : generated 5 - 7 new regular customers