Anthony Forth Email & Phone Number

Holly Springs, Nc, Us

Ft. Liberty Nc

Install, configure, upgrade, sets up, and troubleshoot all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions.Install, upgrade, configure, and test off-the-shelf, locally developed, and agency provided computer software.Receive, respond, and ensure resolution of all types of help center calls.Answer phone and in-person inquiries from a wide variety of medical center personnel.Resolve problems to the extent possible before referring more difficult problems to appropriate levels.

Fayetteville, North Carolina, United States

• Delivers classroom Instructor Led Training for the Electronic Healthcare Record(EHR) application (Cerner)• Deliver classroom Instructor Led Training (ILT)• Provide one-on-one and Over-the-Shoulder (OTS) training• Design, develop, implement, and evaluate training plans, curricula, and methodology.• Develop workflows for new clinics during system integration to new EHR software.• Prepare instructional aids and plans.• Determine training objectives and goals specific to the site and training event asdirected• Formulate training outlines and determine proper instructional methods by utilizing.knowledge of specified training needs and effectiveness of such methods through:• Individual training• Group instruction including clinic huddles, Informatic Steering Committee (ISC)meetings, and Peer Expert meetings• Over-the-shoulder support• Virtual training via DCS• Attends required meetings, conference calls and briefings as directed by theGovernment Site Lead,• Address end user questions effectively and in a timely manner• Coordinate and/or perform administrative functions necessary to deliver anddocument training programs• Sets up classrooms, training materials, and required handouts.• Assess the training needs of end users and modify current training materials andtechniques for individuals needing accessibility/accommodation.• Cerner MHS GENESIS certified in Ambulatory and Revenue Cycle tracks

Minot Afb, North Dakota, United States

• Scan and modify scripted code.• Develop workflows for new clinics for existing EHR software.• Install hardware and software. • Coordinate projects related to software. • Build users accounts. • Make sure that security updates are installed on site software.• Delete and modify users account based on security measures. • Connect devices to software using IP address that communicate with software systems.• Under minimal supervision I provide hardware and applications front-line support and training to AHLTA/CHCS EHR end users.• Interacts with network services, software system engineering and/or application development to restore service and/or identify core problems.• Simulate or recreate user problems to resolve operating difficulties.• Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.• Works with engineers to resolve Tier 2 and Tier 3 support issues.• Participate in new application rollouts, testing and special projects as needed.• Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA EHR supported software and hardware computing platforms in person, via phone, or email.• Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals• Provide AHLTA/CHCS user assistance (trouble tickets, etc.)• Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).• Participate in team projects that enhance the quality or efficiency of service support• Assist in special AHLTA/CHCS product-related issues as needed• Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users• Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis

United States - Nationwide

List of Clients Supported:• Cape Fear Valley • Penn State Hersey Medical Hospital• Northwestern Medicine • Arkansas Children’s Hospital • Virtua Health• Ochsner Health Systems • Houston Methodist Hospital• ProMedica • Mercy Health• Wake Forest Baptists Health and Medical Center• Peace Health• Good Samaritan Deaconess Health• UNC Healthcare System• Novant Health• MD Anderson Cancer CenterPrimary Responsibilities• Established and build strong end user training relationships across a wide range of personality and authority types. • Provided just in time training for user to know how to locate address Work Queue list.• Develop workflows for new clinics during system integration to new EHR software.• Provided users with a comfortable and comprehensive training environment to ensure user successful learning of Workflows and system functionality. • Independently prepare for classroom training to include the preparation and maintenance for Cerner and Epic systems • Train physician, nurses, and hospital staff with implementation of EHR systems (Epic, Cerner).• Administered the competency testing of the Super users and End users. • Provided at the elbow to elbow functionality training to end users for inpatient, outpatient, registration modules. • Trained users on the workflow with Inpatient, Outpatient, Registration, and scheduling modules. • Trained end users of the understanding the certification and regulatory needs while identifying methods to meet training requirements. • Developed training documentation of clinical application support and workflow. • First point of contact for Elbow to Elbow training support at assigned locations. • Regular visit to other facilities to training user one on one when assigned to multiple locations. • Troubleshoots basic wireless, network, and computer issues while during classroom training with integrated support team for resolution.

Shaw Air Force Base, South Carolina

• Use of AHLTA/CHCS EHR software.• Measure Bifocals, and single vision lenses. • Preformed Pretesting for the optometrist. • Handle patient’s questions and problems.• Adjust patient’s frame.• Check in glasses as they come in from the lab.• Use instruments such as Pupilometer, Lensmeter, Auto-refractor, Visual fields screener, Frame adjustment tools, OCT, Zessis Funtus camera, Topographer.• Sell glass, contacts, add-on and all goods services available.• Perform evaluations for corrective eye surgery.