Anthony Franceschini Email and Phone Number
Accomplished and Results-Proven Information Technology Technical Support and Administration Professional with nearly 10 years of Information Technology Administration experience. Recognized team player who utilizes relationship management to engage with end-users, solve problems, and facilitate solutions. Maintains high standards of excellence to drive growth.Core Competencies Include:Information Technology Infrastructure | Information Technology Maintenance | Hardware | Network Systems Ethernet/Wireless Networking | Disaster Recovery | System Backup & Recovery | Network Security Concepts Security Updates | End-User Interfacing | Remote Administration Troubleshooting & Diagnosis Needs Assessment| Recommendations & Solutions | Relationship Management | Team Player Subject Matter Expertise | Business Applications | Help Desk Systems | PC Hardware Break/Fix | Communication Collaboration
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Information Technology Help DeskMonday.Com Nov 2023 - PresentTel Aviv, Israel, Il
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Tier I-Ii It TechnicianMarchon Partners May 2023 - Nov 2023Boston, Ma, UsProvided Helpdesk and IT Device Support for Nassau BOCES FSUFSD -
Information Technology Support TechnicianGorillas Apr 2021 - Mar 2023Berlin, Be, DeIn this role, I supported 4K end-users globally and 200+ end-users locally with information technology support to achieve 95%+ end-user satisfaction. Implemented processes to achieve 100% compliance with company standards focusing on scripted articles. Troubleshot 15 to 25 issues daily to implement recommendations and solutions 90% of the time. Gathered metrics data regarding resolved tickets and resolutions to achieve a First-Touch reply and SLA. Managed over 1K assets including computers, tablets, mi-fi, network, printer, and scanner tools. Oversaw Meraki Cloud Network, created company camera policies and network infrastructure, and supported network related issues to improve security by 100%. -
Information Technology Operations TechnicianMilestone Technologies, Inc. Jul 2019 - Apr 2021Fremont, California, UsIn this role, I provided white globe technical service to C-Suite and Leadership end-users. Managed over 100 tickets daily and accountable for 30-35 tickets individually to troubleshoot and implement recommendations and solutions 80% of the time. Trained and onboarded 10+ new hires every biweekly regarding the information technology organization. -
GeniusApple Jun 2014 - Jul 2019Cupertino, California, UsIn this role, I troubleshot Apple products, performed Data MigraLons for PC to Mac, Mac to Mac, and Mobile to Mobile. Facilitated in-store hardware repairs for the Mac line. Assisted and interfaced with 30 customers daily to help with information technology solutions.
Anthony Franceschini Education Details
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St. John'S UniversityPsychology
Frequently Asked Questions about Anthony Franceschini
What company does Anthony Franceschini work for?
Anthony Franceschini works for Monday.com
What is Anthony Franceschini's role at the current company?
Anthony Franceschini's current role is Information Technology Technical Support & Administration Professional.
What schools did Anthony Franceschini attend?
Anthony Franceschini attended St. John's University.
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