Anthony Franklin Email and Phone Number
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20 years of Information Technology experience. * 9 HCM experience cloud service provider * 6 years of Software support * 4 years of Hardware/Software support (servers, desktop, installations, etc.)4 years of Television Radio Production
Confluent
View- Website:
- confluent.io
- Employees:
- 1247
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Global Escalation ManagerConfluent Sep 2021 - PresentRemoteReal-time data in motion.
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Escalation ManagerUkg (Ultimate Kronos Group) Mar 2020 - Sep 2021 -
Escalation ManagerUltimate Software Aug 2017 - Mar 2020Greater Atlanta AreaAs a member of the Development Escalation Management team we work with trending and highly escalated issues and customers. We partner with our Support Customer Success Managers and without Executive Relationship Mangers to facilitate status updates on critical issues. We also manage Major Customer Impacting Events (MCIE) ushering the necessary teams within the organization to resolve a business critical issue. We led the MCIE communications to executive and senior leadership providing updates… Show more As a member of the Development Escalation Management team we work with trending and highly escalated issues and customers. We partner with our Support Customer Success Managers and without Executive Relationship Mangers to facilitate status updates on critical issues. We also manage Major Customer Impacting Events (MCIE) ushering the necessary teams within the organization to resolve a business critical issue. We led the MCIE communications to executive and senior leadership providing updates as needed. Show less -
Tier 1 Technical SupportThe Ultimate Software Group, Inc. Aug 2011 - 2017Weston, Florida
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Help Desk TechnicianRuden Mcclosky 2005 - 2006 -
Tech Support RepresentativeHummingbird 2000 - 2003
Anthony Franklin Skills
Anthony Franklin Education Details
Frequently Asked Questions about Anthony Franklin
What company does Anthony Franklin work for?
Anthony Franklin works for Confluent
What is Anthony Franklin's role at the current company?
Anthony Franklin's current role is Global Escalation Manager at Confluent.
What is Anthony Franklin's email address?
Anthony Franklin's email address is an****@****are.com
What is Anthony Franklin's direct phone number?
Anthony Franklin's direct phone number is +180043*****
What schools did Anthony Franklin attend?
Anthony Franklin attended University Of Florida.
What skills is Anthony Franklin known for?
Anthony Franklin has skills like Technical Support, Servers, Software Documentation, Troubleshooting, Microsoft Sql Server, Software Installation, Active Directory, Sql, Databases, Business Analysis, Windows.
Who are Anthony Franklin's colleagues?
Anthony Franklin's colleagues are Curtis Galione, Erin Junio, Caroline Mclean, Syed Saif, Gopinadha Dappili, Sean Fuller, Gareth Collins.
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Anthony Franklin
Winter Park, Fl6starlims.com, qolo.io, siemens.com, express-scripts.com, pearson.com, yahoo.com2 +442034XXXXXX
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Anthony Franklin
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