Install, upgrade, service and maintain multiple networks per client based needs. Specialize in firewall administration, network configuration and maintenance, system administration, and exchange / azure integration. Deal with virtual environments, video surveillance, network troubleshooting and maintenance, on-site support and installation and most other IT related issues / needs regularly.

MAINTENANCE MANAGEMENT Maintained 80 vehicle communication systems providing expedient service to ensure there were minimal effects on mission intent. Implemented maintenance and parts ordering plans to fulfill losses, schedule repairs, and ensure system operability. Managed a tracking program to provide timely and accurate data to reflect the operational status of company communications assets. Provided guidance on the operational capabilities of communications systems to allow for pre-planning successes. INVENTORY SECURITY Accountable for more than $1.5 milliion of communications equipment and SECRET transit devices with no loss or damage to assets. Maintained paperwork as to the location of equipment at all times to ensure positive control. Implemented access and qualification roster for those personnel allowed to request the use of equipment or systems. Maintained a Communications Security Couriers Card for 5 years without compromise of SECRET information. COMPUTER ADMINISTRATION Ensured all company assets that were necessary for operation on a government network were maintained and administered. Upheld rules and regulations for network usage and security of network assets. Installed programs and operating systems necessary for operations. Provided access for computers, printers, fax machines, and phones to the network. Maintained user information for account access and application. Maintained operational efficiency of a network for a forward operating base of 1000 personnel, resulting in minimal loss of connectivity for computers governed by the network. Reimaged 220 computers in 3 days resulting in rapid initialization/changeover of network operations at a forward operating base

DAILY RESPONSIBILITIESMaintain full functionality of client computer systems, train clients on how to operate/navigate operating systems, install computer hardware and software. Works with and troubleshoots; Windows operating systems XP, Vista, 7, 8, 8.1; Macintosh X operating systems 10.5 through 10.9. Works with clients in order facilitate their needs on a daily basis. SENIOR RESPONSIBILITIESTrained new geek squad technicians in troubleshooting OS problems, applying bug fixes, virus removal, installing preventative protection, client data privacy, information protection and retrieval, and hardware troubleshooting and installation. Streamlined processes for trouble-ticket resolution from 5 days to 3 days resulting in higher productivity and customer satisfaction