Anthony Friend Email and Phone Number

The overall responsibility for a BMW & MINI service department with a workshop turn over in excess of £2 million per year. Responsible for 43 members of staff, 3 workshops and 2 service departments. I pride myself on motivating my team and leading by example to ensure we continually hit targets and achieve complete customer satisfaction. Responsible for the departments budgeting and marketing, continually looking for fresh ideas to take the business forward and build relationships.

I managed 3 Separate workshops with 22 Technicians in total, this included a BMW workshop, MINI workshop and a new car preparation center. I ensured productivity was maximised whilst promoting a first time fix ethos. I took great pride in maintaining staff motivation and improved staff retention. I personally carried out all quality control checks ensuring we were continually meeting the high standards required. I was regularly required to act as Service Manager and take responsibility for the… Show more I managed 3 Separate workshops with 22 Technicians in total, this included a BMW workshop, MINI workshop and a new car preparation center. I ensured productivity was maximised whilst promoting a first time fix ethos. I took great pride in maintaining staff motivation and improved staff retention. I personally carried out all quality control checks ensuring we were continually meeting the high standards required. I was regularly required to act as Service Manager and take responsibility for the overall running of the service department. Show less

I managed a busy Customer Service department in a BMW and MINI dealership. I maintained a high throughput of work with excellent customer satisfaction. I personally dealt with any challenging customers, finding a quick resolution to ensure customer retention at all times.

Responsibilities: Creating a business plan and building a business from the start.The day-to-day running of a garage including vehicle breakdown and recovery service, vehicle diagnostics, sales, marketing, stock control and budgeting. Managing my own business gave me the skills and drive to succeed in any environment.

Responsibilities: My role involved supervising both general prisoners and also vulnerable prisoners. I was responsible for maintaining order, carrying out security checks including searches, provision of care and support for prisoners and conducting interviews to assist in the writing of parole reports. I dealt with challenging and sometimes violent individuals on a daily basis in a professional manner, always achieving the quickest and safest way to de-escalate difficult situations.

I worked as a customer service advisor within a team of four, with responsibilities for the efficient running of a busy after sales department, ensuring that a high level of customer satisfaction was maintained at all times whilst achieving sales targets. I covered workshop control when required, leading a team of eleven motor vehicle technicians and ensuring the smooth throughput of work. I was responsible for ensuring the work was completed on time and to the high standards required. In… Show more I worked as a customer service advisor within a team of four, with responsibilities for the efficient running of a busy after sales department, ensuring that a high level of customer satisfaction was maintained at all times whilst achieving sales targets. I covered workshop control when required, leading a team of eleven motor vehicle technicians and ensuring the smooth throughput of work. I was responsible for ensuring the work was completed on time and to the high standards required. In addition I had the responsibility of training and assessing 3 apprentices to N.V.Q level. Show less

I worked as a parts advisor being a key team member sourcing the correct parts required, ensuring the smooth running of an efficient stock control system, invoicing and banking of monies taken, liaising with senior management on a weekly basis regarding how to improve sales.

Working as a BMW factory trained technician, servicing and repairs to BMW exacting standards, also covering service reception at weekends and vehicle quality control.

Responsibilities: Working as a Porsche apprentice technician, servicing and repairs to vehicles maintaining dealership level standards, progressing to a fully qualified technician.