Network upgrade contract with the Air Force. 100% TravelAcross multiple Air Force sites, both national and international, oversaw and implemented switch configuration, including cutover logistics and change management. Responsible for establishing, monitoring, and operating equipment, as well as supporting networks. Managed protocols, network capacity, infrastructure, and traffic statistics. Utilized and implemented network orchestration tools and techniques to facilitate automated and consistent configurations, organization, testing, deployment, and operations of physical and virtual devices within the network.

Network Engineer for DHA network upgrade contract. 100% travel CONUS and OCONUS. Across multiple Defense Health Agency sites, both national and international, oversaw and implemented switch configuration, including cutover logistics and change management. Responsible for establishing, monitoring, and operating equipment, as well as supporting networks. Managed protocols, network capacity, infrastructure, and traffic statistics. Utilized and implemented network orchestration tools and techniques to facilitate automated and consistent configurations, organization, testing, deployment, and operations of physical and virtual devices within the network.

Systems Administrator at Camp Lejuene Military Base. Supporting Marines Server Infrastructure. Coordinated operational designs and implementations, developed support plans, and provided support for Marine Corps Server Network (Local Area Network, Base Area Network, and Wide Area Network) both SIPR and NIPR. Developed system support requirements by reviewing and analyzing customer business processes and supplier capabilities. Supported project teams in implementing new or upgraded designs and coordinated project efforts with support groups. Advised on distributed network computing issues. Monitored and maintained security and integrity standards and controls. Assisted in the evaluation, testing and recommendation of hardware, software, and network configurations based on the customer’s needs.

As part of the Advanced Wireless Solutions team, I actively and consistently supported all efforts to simplify and enhance the customer experience for our large enterprise wireless customers / properties. Made outbound calls to customers and received warm hand-off calls from Tier 1 and other care organizations. Resolved problems over the phone to reduce as many truck rolls as possible. Used all available monitoring equipment to proactively identify area problems, notified and dispatched technicians to the sight. I would troubleshoot and track down the source of network problems (Whole area / node / neighborhood). Actively assisted field technicians on "problem" site with all available information. Assisted with training of Technical Service Representative Trainees as well as implementing more effective troubleshooting techniques and processes to minimize unneeded escalations.

Supported Government organization's local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems, including VOIP and private managed lines. Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability. Performed routine network startup and shutdown procedures and maintained control records. Operated as first line of defense for all issues; investigating, troubleshooting and if necessary, routing dispatch to the appropriate department once the issue had been identified.

Answered customer inquiries and accessed information from multiple sources using various computer programs.Created relationships by partnering and collaborating with peers, supervisors, and higher-level service center personnel to answer more complex customer questions. Followed-up with customers on all inquiries that were not immediately resolved. Maintained a high level of professionalism in all correspondence and customer interactions, both internal and external. Contacted new customers to follow up or sell a particular service or take inbound customer service queries depending on the project.