M&A Operations Key Achievements • Establish a highly skilled team responsible for all functional aspects of the projects; created an M&A toolkit to reduce risk and streamline the integration/divestiture process, closing numerous M&A projects with total valuations over $5B.• Develop and manage the TSA and RTSA schedules, resulting in risk mitigation and cost reduction.• Oversaw a team responsible for identifying and managing all points of separation or integration of every M&A activity for all functional workstreams.• Develop post-close TSA schedules and costing. Implement a repeatable process for all separation work by creating the operation playbook. IT Vendor Management Key Achievements • Established a Strategic Vendor Management Office to oversee all IT vendors, including a large offshore account of over 125 resources.• Developed the RFP, RFQ, and SOW process and tools to measure each vendor performance as part of establishing the Strategic Vendor Management Office.• Spearheaded the selection of the organization's first offshore vendor, currently made up of 125 IT resources, reducing the overall IT budget by $80M over five yearsIT Financial Reporting and Analysis Key Achievements • Established an automated IT/OPS costing model in PowerBI that provides CIO/COO with real-time costing.• Assisted the Project Approval Committee by implementing the IT project budget in making executive funding decisions.• Reduced the overall IT run costs by setting project budgets to aid executive funding decisions.• Developed a cost model for the CIO to administer IT spend, drive ROI, and lower IT run costs.IT Process and Performance Management Key Achievements• Performed executive management on the most critical projects, increasing on time delivery by 35%.• Established IT strategic roadmap and implemented PAC committee to identify, prioritize, and staff the highest-valued company projects; increased on time delivery of projects by 35%

• Implemented a global service desk in ServiceNow based on ITIL principals, reducing company-wide service desk backlog tickets by 80%.• Established and managed an onshore and offshore Cloud support team of 30+ resources to support new technologies such as Salesforce, Financial Force, Informatica, and MuleSoft.• Created Service and Sales organizations focused on supporting steering committees, allowing the organizations to prioritize support items for a bi-weekly support release that reduced open ticket times by 30%.• Efficiently implemented a global 24/7 service desk based on the established ITIL principles.

• Established the Change Acceptance Board to reduce risk and standardize a release schedule for all workstreams, including Auto and Home warranties, Consumer Products, and Consumer Electronics. Reached 99% on time application deployments using Salesforce, C++, Java, and Cobol technologies.• Achieved 90% on time deployments for production support while reducing deployment-related issues by over 60%. Caused zero service outages by managing all support releases and enhancing multiple work streams.• Initiated the design of a large Salesforce environment and a continuous integration process to reduce code merge issues and allow quicker production releases.• Collaborated with various teams to design the Cloud environment release process and deployment plans.

Key Achievements• Delivered a Global Warranty System—a transformation project from legacy mainframe to the Salesforce platform—that increased the North America auto warranty sales by 20% from current clients and secured a $95M annual contract from the most significant client.• Developed roadmap and strategy to transform a legacy CRM and manual processes into a workflow-driven automated system in the Sales Cloud.• Standardized the company-wide sales process and transparency to the sales pipeline, generating 100% sales team usage for Salesforce-based CRM.• Transformed legacy system for appliances and technology products to the Salesforce platform for CPQ and Claims by implementing the Financial Force to handle billing, including payments.• Oversaw the appliance and technology line of business, including CPQ, Claims, Billing, and Payment using Salesforce and Financial Force.• Authored Project Management and PMO Tool Kits, an online collection of editable templates and scorecards that are used by project managers, project teams, and consultants to increase productivity and ensure best practices.Major Responsibilities• Directed and evaluated internal and external strategic projects by establishing a global Project Management office, providing immediate PMO support for key enterprise programs, and providing ongoing communications to all project teams, business stakeholders, and C-level executives.• Leveraged SharePoint to create a collaboration space to bring transparency to all projects. • Ensured zero downtime for clients while building the backend support for the Salesforce technology by delivering a Global Warranty System, a transformation project from legacy mainframe.

• Developed, tested, implement, and automated the process to reconcile cash for mortgaged-backed securities, reconciling over $3.5B in outstanding cash; gathered requirements from Accounting and Operations.• Created, documented, and verified all test cases for a major software upgrade and conducted regression tests for two critical bank conversions.• Collaborated with all levels of the bank while researching business process requirements for a major software upgrade.• Accountable for gathering and communicating all requirements between IT, Accounting, and Operations for the reconciliation project.

• Employed technical and fundamental analysis to multiple future markets, increasing the annual value of personal futures account by at least 100%. • Successfully executed and managed multiple positions in highly volatile markets. Completed futures trades and managed positions for a personal account.• Traded futures contracts in various markets, including 30-year bonds, 10-year notes, and stock indexes.

• Automated the organizations custom filings by designing, coding, testing, and implementing a system in Cobol, reducing the annual European custom fees by $100K.• Oversaw project planning, spec development, DB2 database design, Cobol and CICS programming, JCL creation, and an end-to-end testing for multiple initiatives.• Initiated business requirements determination, system design, implementation, testing, installation, and ongoing production support. • Assisted senior analyst in project planning, developing program specifications, database design, coding programs, JCL creation, and testing.