Anthony Gildea Email & Phone Number

Adelaide, Australia

Adelaide, Australia

•Key customer account manager•Developed and implemented customer service policies and procedures ~ delivering an improved service to customers and simultaneously reducing the annual service operating cost by 27% •Provided strategic leadership, guidance and direction to the operations and after sales service departments for SA and NT, resulting in KPI’s being achieved.•Centralised administration, using technical staff for improved phone support to customers. This saved costs and… Show more •Key customer account manager•Developed and implemented customer service policies and procedures ~ delivering an improved service to customers and simultaneously reducing the annual service operating cost by 27% •Provided strategic leadership, guidance and direction to the operations and after sales service departments for SA and NT, resulting in KPI’s being achieved.•Centralised administration, using technical staff for improved phone support to customers. This saved costs and delivered superior service.•Built strong relationships with new and existing customers in SA & NT, resulting in improved customer retention and reducing the cost of sale•Developed new B2B market opportunities and revenue streams.•I developed and launched the first Australian made Marine Scale ~ delivering a 40% increase in industrial sales over 24 month period. •Built sustainable long term strategic alliances with different partners for different technologies, increasing sales > 19% in a highly challenging market environment•I developed a network of profitable resellers in regional and remote locations; including Alice Springs, Darwin, Mildura, and Arnhem Land. This grew sales by 15% per annum Show less

Adelaide Sa, Darwin Nt

•Developed the team through motivation, counselling and coaching and grew the Adelaide Branch from 4 to 19 people, building a highly performing team focussed on internal and external customers, consistently exceeding the Wedderburn operating profit target of 15%. •Launched new retail product Point of Sale (POS) ~ which came to represent 37% of the total national retail sales.•Opened a new Branch in Darwin, to service major supermarkets and provide direct sales and support to NT… Show more •Developed the team through motivation, counselling and coaching and grew the Adelaide Branch from 4 to 19 people, building a highly performing team focussed on internal and external customers, consistently exceeding the Wedderburn operating profit target of 15%. •Launched new retail product Point of Sale (POS) ~ which came to represent 37% of the total national retail sales.•Opened a new Branch in Darwin, to service major supermarkets and provide direct sales and support to NT customers this greatly enhanced customer satisfaction. Recruited and inducted the NT staff, and provided training for working in culturally diverse environments.•Introduced and implemented WH&S policies and procedures and ensured compliance with legislative requirements Show less

Adelaide, Australia & Darwin, Northern Territory

•Developed product and service solutions to meet customer’s requirements•Maintain existing relationships throughout Adelaide metropolitan, country and regional SA•Communicate with customers regarding pricing, servicing, warranty and delivery issues•Provide training, support, guidance and tuition for internal and external customers•Developed proposals, implement marketing and sales strategies •Prepare sales reports•Submit pricing for tenders and requests for… Show more •Developed product and service solutions to meet customer’s requirements•Maintain existing relationships throughout Adelaide metropolitan, country and regional SA•Communicate with customers regarding pricing, servicing, warranty and delivery issues•Provide training, support, guidance and tuition for internal and external customers•Developed proposals, implement marketing and sales strategies •Prepare sales reports•Submit pricing for tenders and requests for quotations•Update customer contact information and record new prospects Show less

Developing High Performance Teams

Refresher First Aid Course

Work Health And Safety

Responsible Officer Training

Certificate Iv In Business Management

Certificate In Sales

Electronics Trade Certificate