Anthony Gobin Email & Phone Number

Manage and supervise day-to-day tracking of daily production ensuring efficiency and compliance of policy and procedures. Assist with monthly evaluations and daily spot checks. Monitor workflow and manage team output to ensure that daily volumes are completed in a timely manner. Assist in training of staff and maintain own self-development. Meet required criteria for calls quality standards. Interact with all levels of management, internal departments and external clients to resolve complex problems and complaints. Provide daily and weekly departmental reporting exception handling and client status. Negotiate with customers to resolve delinquency problems. Research problems, such as skip tracing to develop external contacts. Answer inbound calls from branch network customers in large call center while maintaining a high level of professionalism. Assist customers to resolve issues they may have with account within federal company guidelines. Document all customer contact including address changes and processing financial adjustments to customer accounts.

Listed skills include Banking, Portfolio Management, Financial Analysis, Loans, and 6 others.