Anthony Grenier Email & Phone Number

North Haven, Ct, Us

North Haven, Ct, Us

Aylesbury, Buckinghamshire, Gb

New Haven, Ct, Us

As an IT Support Specialist at Yale University, I was dedicated to providing exceptional technical support and solutions that empowered faculty, staff, and students to thrive in their academic and professional endeavors. With a strong foundation in troubleshooting, network management, and customer service, I excelled in creating a seamless technology experience for our diverse community.

Washington, District Of Columbia, Us

Provided efficient Tier 2 software support to educational institutions across the United States via email and telephone communication.Diagnosed and troubleshooted IT issues for schools nationwide, ensuring timely and accurate resolutions.Escalated complex system issues to Tier 3 support, actively managing cases to resolution and ensuring customer satisfaction.Coordinated with cross-functional teams and departments to deliver comprehensive and definitive solutions.Adhered to strict privacy guidelines specific to each project, maintaining data security and confidentiality.Utilized Microsoft Suite, Windows, MacOS, iPadOS, Chrome OS, Cambium Secure Browser, AWS, and 8X8 to perform daily tasks efficiently.

Waterbury, Connecticut, Us

Responsibilities:Led IT support at Crosby High School, acting as a vital resource for network and device issues across the district.Diagnosed and resolved IT inquiries promptly, ensuring minimal disruption to educational activities.Investigated and resolved help desk tickets efficiently, maintaining high standards of customer service.Maintained an inventory of network devices, ensuring accurate tracking and management.Prepared and tested essential classroom equipment before each school year, ensuring all technology was operational.Utilized Microsoft Suite, Windows, MacOS, iPadOS, Chrome OS, TrackIT, Google Admin Console, and Active Directory for various IT tasks.Achievements:Successfully led the IT support team at Crosby High School. Implemented an inventory management system that improved tracking accuracy and reduced lost equipment incidents.

Bridgeport, Ct, Us

Responsibilities:Executed data and server migrations using IBM CMOD, ensuring seamless transitions and minimal downtime.Maintained an updated inventory of migration projects in Excel, ensuring accurate tracking and documentation.Worked on consolidation projects, integrating data from recent acquisitions to streamline operations.Published files on the server for end-user accessibility, ensuring data was readily available and easy to access.Utilized IBM CMOD, Microsoft Suite, Windows, and MacOS to perform various migration and support tasks.

Farmington, Ct, Us

• Analyzed marketing campaigns within Salesforce, contributing to enhanced decision-making • Evaluated data using DataXu to gauge video view metrics within campaigns• Organized and presented campaign analytics to clients, highlighting lead generation and website traffic trends.• Optimized campaigns to increase traffic and operational efficiency on Facebook Ads and Google Ad Words. • Worked With Microsoft Suite, Sales Force, Google Adwords, Facebook Ads Manager, DataXu, AWS

• Maintained and updated the organization's website using WordPress.• Reviewed user experiences and provided recommendations for creating new platforms• Worked with Microsoft Suite, Word Press

Bachelor'S Degree, Information Systems

High School Diploma