Anthony Grimshaw Email & Phone Number

Monterey County, California, United States

•Provide excellent customer service and quick delivery experience handling and average 130+ orders a week.•Maintained a high customer satisfaction rating of 98% by consistently going above and beyond to exceed customer expectations with 100+ positive customer feedback comments through comment cards monthly.•Quickly shopping for customers and demonstrating strong communication skills by resolving an average of 20 delivery issues weekly for product substitutions for out of stock… Show more •Provide excellent customer service and quick delivery experience handling and average 130+ orders a week.•Maintained a high customer satisfaction rating of 98% by consistently going above and beyond to exceed customer expectations with 100+ positive customer feedback comments through comment cards monthly.•Quickly shopping for customers and demonstrating strong communication skills by resolving an average of 20 delivery issues weekly for product substitutions for out of stock items and addressing customer inquiries promptly with great customer service.•Utilized gps application technology tools to optimize delivery routes resulting in a 97% on time or early delivery rating monthly. Show less

Salinas Ca

•Cultivated and maintained strong customer relationships, resulting in monthly sales with an average of 12k in pool and spa maintenance equipment resulting in record annual sales each year•Educated customers on proper pool maintenance techniques and chemistry, ensuring improved customer satisfaction and retention with a 10% increase in new customers each quarter through word of mouth and logo branding.•Managed daily pool/spa maintenance routes with Google calendar optimizing… Show more •Cultivated and maintained strong customer relationships, resulting in monthly sales with an average of 12k in pool and spa maintenance equipment resulting in record annual sales each year•Educated customers on proper pool maintenance techniques and chemistry, ensuring improved customer satisfaction and retention with a 10% increase in new customers each quarter through word of mouth and logo branding.•Managed daily pool/spa maintenance routes with Google calendar optimizing time management and increasing productivity serving an average of 13 customers daily.•Collaborated with 5 team members through daily brainstorming meetings to plan and coordinate weekly spa deliveries, showcasing excellent teamwork and critical thinking and troubleshooting skills by solving last minute scheduling changes and customer requests.•Maintained an organized work trucks and store inventory daily by having a 15 min morning preparation schedule and routine contributing to a more efficient and streamlined workflow to increase productivity. Show less