· Updating security posture to meet the standards of today.· Manage the migration of companies IT systems after acquisition. · Research, test, and implement the use of new tools to improve efficiency.· Guide projects through planning and execution while following compliance guidelines.· Maintain and monitor current infrastructure. · Prepare for full cloud migration of internal systems.My role is very fluid currently, but my focus is to spearhead innovation and efficiency while maintaining security and compliance. Part of what makes this position unique is the number of company acquisitions and mergers we handle. Evaluating, taking inventory, planning, and migrating user accounts, profiles, groups, Teams, Exchange, SharePoint, AFS, on-prem systems and everything else that makes it all work, while having as little impact on users as possible. Every project is different.One of my shining achievements recently was implementing new security standards that detected and stopped anomalous sign-in attempts of admin accounts. Had those changes not been made only a month prior, there could have been a much bigger incident.

· First point of contact for over 300 companies, managing requests through ConnectWise. · Troubleshoot applications, hardware, network, licensing, and account issues.· Manage Office 365 accounts for large companies with international employees.· Create and configure new user profiles in both Active Directory and Azure AD.· Solve Outlook and Exchange issues from signing in to correcting DNS and MX records.· Managed a highly secure cloud hosting service through Veeam for law firms.· Convert on premises or hybrid environments to full cloud hosted using Azure, Intune, and Autopilot.I routinely achieved my SLA goals, and always maintained great relationships with our clients. Providing day-to-day support was my priority, however, I also audited the documentation we kept for our clients and made progress towards some of the bigger projects with senior engineers. Coming from an internal IT team to a nontraditional MSP greatly sharpened my skills.

· First point of contact for around 700 internal users.· Managed Office 365 for user account administration.· Created and configured new users in on-prem Active Directory.· Formatted and configured computers using a PXE boot from a network stored image.· Managed clean room environments using seldom seen software that needed extreme attention to detail when configuring. · Worked with departments to create SharePoint sites and Teams that suited their needs.My first IT role I learned a lot of technical skills as well as the process of a helpdesk. This was a 100% onsite position for a small internal helpdesk team. I received several awards with this company and partner companies even, which cemented my place in IT and gave me the confidence to make the leap to a serious MSP.

· Manage projects with the help of mechanics to be efficient and profitable.· Used a repair and maintenance specific application to track and organize everything in shop.· Explain complicated systems, problems, and processes to customers so they understand.· Troubleshoot quickly to diagnose the issue and get it ready for repair.· Sourced and quoted parts and labor for projects.· Kept inventory numbers and maintained relationships with suppliers.

As a porter for this dealership my position had a wide range of responsibilities, I was in charge of maintaining the showroom and parking lot, keeping vehicles ready for test drives, tracking inventory, transporting inventory and customers as needed.