Anthony Gutierrez Email & Phone Number

Manassas, Va

• Receive and enter information of over 150 driver routes per day into company information systems, TOWER, in order to maintain logs for audits and reconciliation.• Resolve over 50 daily residential, commercial, and roll-off service issues with drivers and supervisors via a ticket system queue.• Run and create daily and monthly reports regarding operational information to increase route and pick up efficiency.• Ensure complete accuracy of reports regarding special accounts for government bodies to maintain contract obligations.• Correct accounting/ticket issues through invoices sent by separate entities and disposal sites to maintain on-record financial documents.• Set up and reset info for operational employee accounts to provide access to medical, financial, or other info required.

Woodbridge, Va

• Trained new employees the regulations regarding food/merchandise safety to create a safe and clean environment.• Built and maintained static displays on merchandise floor daily and as needed in order to increase daily sales of quick moving products.• Coordinated with Stock team to unload trucks, break down merchandise pallets, and distribute merchandise to the selling floor.• Created and resolved pricing, sign-making, and queries regarding merchandise through the use of Photoshop and Office 365.• Assisted the Receiving Department by scanning all incoming merchandise into company inventory system and rejecting all damaged and unsaleable goods in order to save money.

Woodbridge, Va

• Assisted customers by troubleshooting issues with home improvement projects and provided answers and plans to help them get their projects completed in a timely and efficient manner.• Taught difficult processes in smaller steps to customers who required guidance for first time projects and provided new information to very experienced customers.• Relayed pertinent information to customers related to daily changes in store products or sales such as credit card applications in order to increase store sales.• Completed and shipped out orders ranging from 100s of dollars to 1000s of dollars all within time restraints or as needed by the customer with no issue.• Delegated tasks in order to facilitate daily duties in BOPIS (buy online, pick-up in store), in-person deliveries, and truck deliveries.• Maintained and set up purchase orders and handled inventory stocks through the use of in house programs and handheld devices via a queue system to ensure no missing merchandise in different departments.

Google It Support Professional Certificate, Information Technology

• Technical support: including installing & configuring computer hardware, software, and networks • Computer networking: including.

Engineering/Chemistry

Ib Certificate, International Baccalaurate