Anthony H. Email & Phone Number

King Of Prussia, Pennsylvania

• Lead product strategy, boosting user engagement by over 12%, enhancing team collaboration.• Oversee cross-functional teams, achieving a 9% reduction in time-to-market for new features.• Streamline operations, resulting in a 7% increase in efficiency across product management processes.• Lead strategic product operations, driving innovation and aligning cross-functional teams to deliver transformative solutions that meet market demands.• Optimize product lifecycle processes, leveraging data-driven insights to enhance efficiency and streamline decision-making across the organization.• Foster synergy between product, engineering, and marketing teams, ensuring seamless execution of product strategies and go-to-market initiatives.• Spearhead operational excellence initiatives, implementing best practices that significantly boost product development velocity and quality.

King Of Prussia, Pennsylvania, United States

• Designed service offerings tailored to enterprise and commercial market segments, encompassing value positioning, service scope, collateral development, andpricing strategies.• Led the Professional Services (PS) team in developing and delivering innovative customer solutions, ensuring alignment with business objectives.• Consistently delivered projects on time and within budget, maintaining high standards of quality and client satisfaction.• Directed initiatives and projects to meet or exceed revenue targets, driving business growth and customer value.• Oversaw the successful delivery of product and solution implementations, leveraging strong leadership, project management, and resource allocation skills.• Held accountability for financial performance, including bookings, revenue, gross margin, and team utilization metrics.• Developed and maintained project timelines using standardized implementation frameworks to ensure consistent execution.• Advocated for Professional Services by supporting sales efforts, positioning offerings to customers, and serving as an executive sponsor for strategic accounts.• Directed workflow solution delivery and project management for enterprise-level customer engagements.• Delivered weekly status updates and key performance indicators (KPIs) to leadership and relevant internal stakeholders.• Actively refined and implemented internal processes and procedures based on client feedback to enhance solution deployment and relationship management.• Successfully navigated matrix management environments by fostering collaboration, efficiency, and transparency while maintaining a results-driven focus.• Maintained a commitment to superior customer satisfaction throughout the entire customer lifecycle, ensuring long-term relationship success.• Coached and empowered team members to professionally and independently manage implementation and project delivery across all customer engagement levels.

King Of Prussia, Pennsylvania, United States

• Conducted analysis, managed resources, and effectively communicated results to customers through written reports and oral presentations.• Collaborate on the design and development of projects, ensuring timely and high-quality deliverables.• Utilize and maintain proficiency in development and collaboration tools such as Maven, SVN, JIRA, and Confluence.• Partner closely with stakeholders and onsite teams to align project goals and deliverables.• Provide security-related guidance and expertise to customers and project teams.• Served as the Technical Project Lead for configuring and implementing Vertex Sales & Consumer Use Tax system upgrades across Americas region operations.• Led the integration of 23 acquired business units into the existing Vertex application, ensuring seamless operations and compliance.• Oversee the integration of third-party financial applications with SAP for tax processing, resource management, travel, and credit card transactions.• Advised on U.S., Canada, and EU taxation, Fixed Asset Management, SAP condition logic, and legal compliance for global internal systems.• Developed and maintained comprehensive business process mapping, performed gap analyses, mitigated risks, managed project budgets, planned resources, oversaw teamactivities, and execute user acceptance testing, roll-ins, stabilization, and project sign-offs.• Actively contribute to the planning and rollout of major ERP, eCommerce, CRM, DBMS, and third-party application integrations and upgrades

King Of Prussia, Pennsylvania, United States

• Participated in all phases of a Vertex/ERP, sap and/or oracle software implementation by adhering to Vertex’s best practice methodology and providing consulting services to other Vertex consulting team members, clients, and alliances.• Collaborate with Vertex Sales Account Team during the sales process to demonstrate solution options, the delivery strategy and plan to maximize client value from the VE solution over time – including interfacing with Vertex Leadership and Teams to inform product roadmap and direction.• Assist in the design, implementation, and maintenance of tools by:o Analyzing and identifying the requirements and needs of the organization as it relates to TAX/ERP content.o Create; design and review with customers to ensure tools will meet their needs.o Implement and unit test solutions.o Gather, prioritize, and respond to internal and external customers’ defect and enhancement requests on tools.o Evaluate and recommend third-party tools to increase productivity of staff.• Collaborate directly with peers at multi-national corporations and their advisors/Vertex partners (Big 4) to establish/support a vision for Vertex technology and services to deliver high value tax management and planning benefits directly to their bottom line.• Participate in team-based work environments (Client, Vertex and Third-Party personnel) in support of the team’s achievement of business objectives.

Berwyn, Pennsylvania, United States

• Achieved 95% ticket resolution within SLA, significantly boosting customer satisfaction.• Trained staff on new software, improving efficiency and reducing errors by 12%.• Introduced feedback systems, resulting in a 40% improvement in service quality.• Streamlined processes, cutting response times and boosting team productivity.• Collaborated with cross-functional teams, effectively addressing complex client issues.• Led development of new support tools, optimizing team efficiency and proactively tackling product issues.• Analyzed support metrics to identify trends, shaping data-driven strategies for improved product performance and user experience.• Built strong relationships with engineering and sales teams, ensuring seamless product support and knowledge sharing.• Mentored and coached support staff, fostering professional growth and a positive, productive work environment.• Optimized support processes, reducing ticket resolution time and enhancing customer satisfaction.Pioneered new tools and strategies, enhancing team efficiency and proactively resolving complex product challenges.

Wayne, Pennsylvania, United States

• Managed Microsoft 2000 Servers in a multi-domain environment, overseeing security, patch management, and user access controls.• Led disaster recovery projects for all Windows 2000/2003 servers, ensuring system resilience and data protection.• Served as Database Administrator and Developer, responsible for database management, modifications, security, backups, and recovery processes.• Designed, developed, and maintained both Internet and Intranet sites, including www.microfocus.com, www.cobolportal.com, www.cobolstandards.com,www.cobol-tm.com, and ftp.microfocus.com.• Oversaw the creative design, site layout, and content development, ensuring a user-friendly experience.• Managed site analytics, search engine optimization (SEO) strategies, and template management for improved online visibility and performance.

Bachelor Of Science - Bs, Computer Science

Computer And Information Sciences And Support Services

Attending Penn State for the following courses: JAVA, XML, Database Design and Data Warehousing Certified in XML and XSLT