In my most recent role, I oversee complete profit and loss accountability for the UK and USA, demonstrating adept financial management skills. Lead all business operations, teams, and ventures, including recruitment, training, and development. I ensure successful management of start-up of the UK entity, comprising registrations, insurances, and compliance with legal requirements. Moreover, I direct all functions associated with establishment of a new office space. Optimise day-to-day performance and UK and USA operations efficiency by providing directions on overall processes. Provide monthly financial report to business owners. I develop, motivate, and train staff members to foster productivity and attain set objectives. Organise and conduct management meetings on monthly basis, facilitating effective communication and collaboration.My major contributions for this role are as under:• Transformed startup into a thriving business, achieving annual turnovers exceeding $3-4M in both US and UK.• Streamlined and optimised company policies and legal guidelines in compliance with regulations.• Enhanced operational efficiency and assured timely task completion through creation and execution of robust plans to track and monitor key metrics.• Served as a strategic advisor to the board of directors, offering valuable insights and recommendations.• Prioritised and championed comprehensive customer experience across all organizational touchpoints, physical and digital.

In this role, I led and mentored a team of department managers for effective management of all operational and financial services. Developed and executed HACCP process and procedures to ensure food safety standards. Improved customer experience through robust oversight and analysis of customer feedback. Furthermore, I managed building repair and condition standards in accordance with organisational standards. Conducted necessary tours for existing and potential customers. Oversaw all operational functions of office, whilst executing operational strategy in line with business objectives. Tracked and monitored supplier service delivery to meet agreed KPIs.My key accomplishments for this role were:• Successfully obtain an AA standard pass during audits.• Assured efficient monitoring of key performance indicators by devising and implementing a new KPI system.• Achieved maximum customer satisfaction by optimising delivery services and revamping customer initiatives.• Attained AA in the BRCGS Storage and Distribution standard. Authored HACCP food hygiene procedures from scratch, enhancing overall food hygiene practices.

During this tenure, I managed all functions associated with logistics, customer service, stores, supply chain, and field customer instrumentation training, and support. Directed complete activities related to assessment, creation, and deployment of divisional plans. Led and guided service teams to meet SLA objectives. Moreover, I ensured timely delivery of Planned Preventative Maintenance (PPM), whilst coordinating in-house equipment maintenance. Spearheaded entire facets of recruitment and development, shaping a commercially savvy and focused management team. Supported cross-functional communication and teamwork.My major accomplishments for this role:• Planned and decreased import and export costs by 25%.• Boosted employee engagement and morale through motivation, leadership, and coaching.• Orchestrated the seamless installation of a new telephone VoIP system, ensuring uninterrupted operations.• Achieved significant improvement in productivity and profitability across individual service areas by developing and executing effective operational strategies.• Enhanced operational efficiency, reduced costs, and optimised customer experience through robust management of end-to-end business operations.

From 2009 to 2013, I led all aspects of facilities management for the office. Managed overall procedures associated with logistics, customer service, manufactured goods, supply chain, field customer instrumentation training, and support. Ensured timely delivery of PPM (planned preventative maintenance). Spearheaded recruitment and development efforts to forge a strong, commercially aware, and focused management team.My key contributions for this role were as under:• Obtained £150K annual savings by decreasing distribution costs by 50%.• Planned and reduced inventory by 10%, generating a £1M cost saving.• Increased productivity and profitability within individual service areas by creating and implementing innovative operational plans in accordance with organisational objectives.• Reduced costs, improved efficiency and quality, and elevated overall customer experience by streamlining and optimising operational processes.• Restructured technical services, introducing an external helpdesk, resulting in a 98.5% customer satisfaction rating.• Ensured a complete site relocation without affecting business operations by managing all functions from initiation to completion.• Provided strategic leadership and coaching, leading to improved levels of employee engagement and boosted morale.• Achieved a 25% reduction in spends, realising an annual cost saving of over £100K on consumable expenditure.