Anthony Haggerty Email & Phone Number

Onalaska, Wi

Skilled and experienced IT Security Professional with a strong background in Vulnerability Management, Multi-Factor Authentication (MFA), SIEM, and endpoint security. Proficient in utilizing a range of security technologies including Tenable.sc Vulnerability Management, Cisco DUO MFA, Authlite Privileged Account MFA, Knowbe4 Security Awareness, Cisco Umbrella, ESET Antivirus, Huntress MDR, Perch SIEM, Zix Email Encryption, Barracuda Email Protection, and Microsoft Azure. Proven track record of implementing robust security measures to protect critical assets and effectively respond to security incidents. Adept at collaborating with cross-functional teams to achieve organizational security goals.

Onalaska, Wi

• Assisted with and resolved issues escalated by Senior Systems Administrators.• Focused on resolving systemic issues in client environments to reduce support footprint.• Orchestrated multiple Security focused projects among our client base to help reduce risk and protect our client environments. These ranged from implementing SPF records at all clients, to performing Security Audits to ensure best practice implementation of various items.

Onalaska, Wi

• Consistently maintained a high customer satisfaction survey score (4.94/5)• Became a strong leader within the support center• Efficiently resolved escalations from Systems Administrators to ensure client satisfaction• Ensured my team was quickly resolving new issues and effectively resolved existingissues to client’s expectations• Assisted System Administrators to promote a strong sense of teamwork within the Support Center

Onalaska, Wi

• As the primary point of contact I had to professionally and politely assist clients with any technical issue• Consistently had the highest amount of ticket closures.• Consistently maintained a high customer satisfaction survey score (4.98/5)• Regularly assisted my teammates to efficiently resolve issues without the requirement forescalations• Ensured timely resolution of issues by following proper escalation procedures• Maintained and created relevant client documentation

United States

• Migrated VEC from a POP3 email system to Office 365. This included migrating all existing email data from multiple places, Gmail and Outlook PST's.• Implemented an Active Directory Domain and integrated existing services with LDAP to simplify password management for end users.• Deployed iPads to linemen and other field workers, this included deploying MDM and assisting with configuration of software to provide mobile infrastructure and outage maps.• Migrated and condensed services on end of life machines to Windows Server 2012• Worked with Co-Op departments to ensure their IT related goals could be accomplished in a timely, optimal manner.

During my time as an intern I played a key role in migrating the co-op from Windows XP to Windows 7. This included ensuring core applications functioned correctly, end user data was transferred properly, and required minimal downtime for each end user. I also played a key role in the implementation of Automated Vehicle Locating, this included configuring and installing cellular modems. This enabled our dispatch department to more effectively deploy vehicles and reduce outage times.

Chaseburg, Wi

My time at Hideway taught me many life lessons I still rely on today. I learned how to efficiently multitask and manage multiple demanding tasks at the same time. I quickly learned you had to be versatile to succeed, daily requirements ranged from cleaning, to grilling, to making pizzas, and manning the fryers. I learned how to deal with confrontation in a professional manner when mistakes were made on orders or items were left off food orders.