• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.• Conduct the onboarding process for temporary employees.• Train new employees in call handling and inform them about the company’s customer management policies.• Guide callers through troubleshooting, navigating the company site, or using the products and services.• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.• Collaborate with other call center professionals to improve customer service.

• Evaluated student feedback to drive innovation and maintain high-quality service.• Conferred with students about concerns with products or services to resolve problems and drive sales.• Maintained accurate customer account data with manual forms processing and digital information updates.• Assisted adults in professional development by facilitating training and creating various teaching aids to minimize learning gaps and effectively instruct and motivate students.• Reconciled accounts and invoices for business expenditures.