Anthony Hammonds Email & Phone Number

Atlanta, Ga, Us

Cork, Ireland, Ie

- Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specializeddevices)- Provide software support and local infrastructure service support (e.g., server, network and VOIP)- Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)- Provide Tech Hut services in region- Execute PC lifecycle management and perform asset management tasks as required by Corporate IT- Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)- Execute local mobile administration- Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication,network share, and troubleshooting)- Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed- Assist compliance teams with audit tasks- Provide satellite office support and travel for field visits, when needed- Support vendor management as needed- Support IT procurement as needed- Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, incases where Service Desk cannot resolve the problem- Manage relationship with Corporate IT- Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset- Proactively communicate and provide updates to customers- Provide differentiated SLAs for customer-related requests or incidents- For XaaS, SaaS, and IaaS solutions, collaborate with third-party suppliers for incident resolution.

Navi Mumbai, Maharashtra, In

Administers and provides day-to-day support for all I.T. systems/equipment for designated site or region. (i.e. including Telecom, Network, Security, Servers, Desktops, Printers, Peripheral devices, etc.)Supports Microsoft Desktop Operating Systems and applicationsUtilize remote PC management tools to resolve member incidentsMaintain Microsoft Active Directory accounts within the designated site or regionDocument all work done on customer incidents in an approved Incident Management toolCreate and update knowledgebase articlesMust be able to lift 50 poundsParticipate in an on-call rotationExtensive software troubleshooting, installation, and repairMay provide project assistance or remote site backfillAnalysis of existing processes/procedures and recommendations for improvement (RCI)Restore operations using Veritas, NetBackup, and understanding of HNI DR strategyInstall/Configure/Move/Salvage responsibilities for IT assetsPerform all duties in accordance with HNI policies, procedures, and corporate standardsProvides technical support and maintenance in activities associated with the identification, prioritization, and resolution of reported problemsActivities include recognition, research, isolation, resolution, and follow-upDiagnose and repair problems via email, phone, or in-person at the member’s stationEscalating and monitoring issues when dealing with external vendors for warranty repair issuesTake ownership of escalated support issues and find a resolution to problemsRepair returned equipment to be redeployedCollaborate with external vendors to monitor cost-effectivenessRecommend upgrading of appropriate systems and equipment as needed

Muscatine, Iowa, Us

• Administers and provides day-to-day support for all I.T. systems/equipment for designated site or region. (i.e. including Telecom, Network, Security, Servers, Desktops, Printers, Peripheral devices, etc.) • Supports Microsoft Desktop Operating Systems and applications • Utilize remote PC management tools to resolve member incidents • Maintain Microsoft Active Directory accounts within the designated site or region • Document all work done on customer incidents in an approved Incident Management tool • Create and update knowledgebase articles • Must be able to lift 50 pounds • Participate in an on-call rotation • Extensive software troubleshooting, installation and repair • May provide project assistance or remote site backfill • Analysis of existing processes/procedures and recommendations for improvement (RCI) • Restore operations using Veritas, NetBackup and understanding of HNI DR strategy • Install/Configure/Move/Salvage responsibilities for IT assets • Perform all duties in accordance with HNI policies, procedures and corporate standards • Provides technical support and maintenance in activities associated with the identification, prioritization, and resolution of reported problems • Activities include recognition, research, isolation, resolution, and follow-up • Diagnose and repair problems via email, phone or in person at the member’s station • Escalating and monitoring issues when dealing with external vendors for warranty repair issues • Take ownership of escalated support issues and find resolution to problems • Repair returned equipment to be redeployed • Collaborate with external vendors to monitor cost effectiveness • Recommend upgrading of appropriate systems and equipment as needed

Exton, Pa, Us

Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems.Place and escalate vendor service calls when necessary to resolve hardware or software failures.Update job knowledge by recertifying and obtaining additional Industry Certifications.Provided remote support for 4+ company offices 100% remote support over the phone using various software to support the company such as Bomgar, RDP, UltraVNC, etc. Assisted in Microsoft Exchange upgrade (went from 2007 to 2010 to 2016) and upgrade to Microsoft Office 365 (install, create, delete, and acquire licenses).Utilizing Cherwell ITSM Software to create, document, record, follow up and conclude on all incidents following the SLA guidelines.Averaging 20 to 30 tickets processed per day depending on the depth and scope of the job role requested.Install, maintain, and support software by pushing software to PC on the network by using SCCM.

Aurora, Ontario, Ca

Improve the use of external and internal drives, printers, plotters, and scanners, using a server 2008/2012 environment. Accomplish intermediate level end-user troubleshooting and desktop support on Windows, Linux and Mac systems, mobile devices, cell phones, and handheld scanners. Verify LAN/WAN capabilities are maximized through effective administration, high levels of systems security and a timely, reliable, accurate systems recovery program. Reduce reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues. Built and maintained a WDS server to deploy images to computers in an enterprise environment. Manage user accounts in Active Directory by creating accounts, deleting accounts, resetting passwords, and adding the specified AD groups within the correct OU. Maintained user management (create, modification, and deletion) within Active Directory, Exchange, Office 365, and CRM.The first point of contact for technical support including on-site and remote end-users with the computer, connectivity, and telecommunications issues.Utilizing ManageEngine ITSM Software to create, document, record, follow up and conclude on all incidents following the SLA guidelines.Setting up Cisco IP Phone systems in Cisco Unified Contact Center Express "UCCX” for internal and external employees. Enrolling iDevices through Bes12 Mobile by Blackberry for “MDM”

Aurora, Ontario, Ca

Configured printers and computers and putting them on the company's network.Installed a standard computer setup for office and production use.Installed software, modified and repaired hardware and resolved technical issues.Provided base level IT support to non-technical personnel within the business.Responded to call flow and technical support needs using an on-call and ticketing system.