Serves as Senior Technical Advisor on Cyber, Information Technology (IT), or Information Management (IM) activities. Staying abreast of changes in policy direction while keeping leadership informed of impacts on organizational requirements. Leading multi-disciplined teams in the Development, Operations, and Modification of policies to ensure local application meets mission/project requirements.

•Support Air Force Mission Partner Capabilities Office (MPCO) Capability Leads, as needed, at forward Field Office locations collocated within the Combatant Command (CCMD).• Provide technical support to MPCO EUCOM and AFRICOM Liaison Officers and MPCO requirements planners when dealing with MPCO requirements, requests for information, change requests and service management incidents (trouble tickets).• Analyze/process customer requests for information, requirements, and project and service requests:• Research and develop expertise of the various MPCO capabilities.• Demonstrate an ability to apply this knowledge to the requests for information to answer them or route them to the appropriate office within theMPCO portfolio for resolution.• Follow-up on any of the above customer submissions and provide updates to the customer on their status thru its resolution.• Translate customer requirements and requests for services into Requirements Matrices, Technical Solutions Exercise Support plans and Engineering Change Requests.• Solicit input from MPCO support staff, EUCOM/AFRICOM, their component commands and other stakeholders to provide regular update briefings on the status of exercise preparations, requests for information and projects that the stakeholder has an interest in.• Coordinate the installation of Mission Partner Environment (MPE) equipment at CCMD locations.

*Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.Communicates promptly on progress.* Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.* Assist employees via remote access, phone, or in person.* Support systems and applications on a geographically dispersed Windows 10 Enterprise network.* Install, configure and maintain desktop and laptop PCs, mobile devices and peripherals, such as printers.* Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.* Remove old equipment and perform data migration to new machines.* Analyzes user needs for business applications.* Researches alternatives and proposes solutions.* Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases.* Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

* Primary duties include leading a team of 27 by providing guidance and resolving day-to- day network operations.* Managing Active Directory accounts and access privilege to systems and data networks. Performed weekly system updates, patching, and troubleshooting GCCS-J/M, JADOC, MPE, US BICES and several NATO networks.* Implement and assess Security Technical Implementation Guides (STIGs) on network devices.* Responsible for configuration and installation of Cisco desktop VTC and VOSIPs.* Utilizes vRealize Operations (vROps) to monitor and troubleshoot system performance within the VMware environment.

Graduated from Advance Network Analysis School - NEC 2781.

Graduated from Information System Security Manager School - NEC 2779.

* Lead Systems Administrator. Responsible for the installation, configuration, maintenance, security and support of 1000 laptop computers and 30 Multifunction Device (MFD) printers.* Administer LAN, WAN, TCP/IP, DNS, DHCP, WINS, Active Directory, Group Policy and Firewalls.* System Administrator for Joint Mission Planning System (JMPS) within the squadron.* Primary duties include server maintenance, backup of servers, reimaging of computers, user account creation, and tier 2 and 3 support for the customer.* Responsible for the administration of SharePoint and CAS web portal.* Responsible for rebuilding and maintaining the Command Webpage using AWS.* Setup detachment site with mobile communication kits to reach back to the NMCI network.

Attended System Administration training to receive the Naval Enlisted Classification (NEC) 2791 required Information Assurance Technician Level II IAW DoD 8570. Learned key concepts of administering, maintaining, and protecting DoD information systems by focusing on properly installing software and patches, troubleshooting network problems, maintaining data files, monitoring systems, and executing systems backup and recovery. Studied Local Area Networks (LAN) and Metropolitan Area Networks (MAN) with focus on network administration using Microsoft Technologies. Topics also included Cisco Routing Protocols and Concepts (CCNA2) describing the architecture, components, and operations of routers, and explains the principles of routing and the primary routing protocols. The Microsoft portion consisted of installing, configuring, and administering Windows Server 2008; Network Infrastructure; Active Directory; and Microsoft Exchange Server 2007.

Lead a team of 13 at the Local Network Support Center for Naval Air Station Sigonella. Worked closely with network engineer to troubleshoot network outages and maintain connectivity throughout 3 tri-site military installations. Perform System Administration and Customer Service duties with great knowledge of Active Directory, Microsoft Exchange Server, Windows 7, and Remote Desktop Management. Project Manager for 1,541 assets being technical refreshed from Dell to HP under new DOD Contract.

Led a team in the core and specialty functions of communications operations, message processing, data entry, and network administration and security, establish, monitor, and maintain Radio Frequency (RF) communications systems; perform spectrum management within an Area of Responsibility.

Directly responsible for the training and equipping of 11 ships to ensure deployment schedules were met on time. Established and conducted a rigorous inspection schedule, implementation of information security and information assurance policy, principles, and practices, while personally visiting each unit several times monthly. Responsible for the weekly preparation and presentation of an Admiral (Flag level) brief on his personnel, readiness, manpower, and warfare status of 11 homeport ships. Preformed initial assessment/underway for all ship going through Board of Inspection and Survey (INSURV) to ensure United States Congress know the readiness and capabilities of the Fleet Assets.

Responsible for the established and maintaining of Network Assets, which included installing operating systems, applications and peripherals, troubleshoot user problems, and assist the Information Assurance Manager (IAM) in access control security. Conduct day-to-day operations such as protection and recovering information from loss or damage using backups, virus detection, recovery software procedures and, add, modify, or deleted users log-on and email accounts using Active Directory and Exchange Server 2003.