Conference Facilities Specialist
CurrentServes as the conference facilities supervisor responsible for the day-to-day administration and operations of the conference center and all common meeting and conference spaces throughout the Frances Perkins Building (FPB). Communicating daily with the management team, planning work schedules and checking client requirements. Diagnosing and resolving problems in response to customer reported incidents. Installing, configuring, troubleshooting, and maintaining customer hardware and software. Dealing with customer complaints, comments and enquiries, ensuring all events run smoothly. Responsible for the training, organization and monitoring of staff; supervising maintenance, supplies and equipment use at facilities conference center. Leading by example in maintaining service standards; negotiating with external and internal service providers and suppliers as required. Developing customer support policies, procedures, and standards. Purchasing equipment necessary for the conference center to operate. Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Manage day-to-day troubleshooting and addressing problems as they arise. Customer support also includes arranging for facility preparation, lightning, sound and special effects for the events and Information Technology (Laptop and Monitors located in conference facilities).