Anthony Hayes Email and Phone Number
Anthony Hayes work email
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Anthony Hayes personal email
20 years experience in challenging customer service environments with 18 years leadership experience focusing predominantly on debt recovery and service delivery.Strong coaching and leadership skills developed in SMEs, national and global companies with sought after leadership development.Demonstrated ability to turn under-performing teams into highly effective work units. Collaborative, results orientated and performance driven work ethic.Sound analytical ability with demonstrated talent for identifying opportunity, risk and mitigation strategies.Enthusiastic, keen learner who seeks to fully understand both direct and indirect business operations to maximise potential.
Bank Of Queensland
View- Website:
- boq.com.au
- Employees:
- 2612
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Manager - Collections Strategy Systems And ExecutionBank Of QueenslandBrisbane City, Qld, Au
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Collections & Financial Assistance Reporting & Analytics LeadBank Of Queensland Nov 2023 - Present
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Vendor Services LeaderBank Of Queensland Nov 2022 - Nov 2023Brisbane, Queensland, Australia
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Manager - Group Credit ManagementBank Of Queensland Mar 2015 - Dec 2022
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Front End Collections Team LeaderBank Of Queensland Sep 2013 - Nov 2018BrisbaneResponsible for the management of all pre-enforcement collection activity and associated solutions providers for both BOQ and BOQ Finance portfolios.
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Liaison & Reporting OfficerBank Of Queensland Oct 2012 - Sep 2013
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Senior Recoveries OfficerBank Of Queensland Jul 2012 - Oct 2012
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Collections Service Centre - Team LeaderGe Capital Apr 2011 - Jun 2012Brisbane, Australia- Lead a diverse collections team of up to 12 FTE.- Coach, mentor and motivate agents to deliver Collector Effectiveness and Customer Centric targets.- Perform compliance and quality monitoring.- Develop and execute business strategies specific to team, department and greater business.- Ensure service levels and delinquency targets met. -
Special Forces - Collections LeaderGe Capital Aug 2009 - Mar 2011Brisbane, Australia- Lead and develop a collections team of 4 Team Leaders with 40 front line staff.- Ensure delinquency and OPEX targets met.- Act as dotted line manager to Customer Assistance Team (Hardship) and New Accounts/Collections blend team.
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Front End Delinquency - Team LeaderGe Capital Jul 2007 - Aug 2009Brisbane Area, Australia- Lead a diverse collections team of up to 12 FTE.- Coach, mentor and motivate agents to deliver Collector Effectiveness and Customer Centric targets.- Perform compliance and quality monitoring.- Develop and execute business strategies specific to team, department and greater business.- Ensure service levels and delinquency targets met.
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Motor Collections - Team LeaderGe Capital Aug 2006 - Jun 2007Brisbane Area, Australia- Lead a diverse collections team of up to 14 FTE.- Coach, mentor and motivate agents to deliver Collector Effectiveness and Customer Centric targets.- Perform compliance and quality monitoring.- Develop and execute business strategies specific to team, department and greater business.- Ensure delinquency targets met.
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Tactical Assistance Group - Team LeaderGe Capital Feb 2005 - Jul 2006Brisbane, Australia- Managing a team of up to 15 temporary and/or permanent staff.- Managing internal stakeholder relationships, understanding performance against forecast, negotiating with internal customers and allocating resources to assist other departments in meeting daily targets.- Responsible for complaint escalation and complaint resolution.- Recruitment and on-boarding of new employees.
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Tactical Assistance Group - Front Line AssociateGe Capital Oct 2004 - Feb 2005Brisbane Area, Australia- Collecting on accounts ranging from 0 to 210 days past due in an outbound environment.- Working multiple products across 3 diverse platforms.- Ensuring high level of legislative and internal compliance.
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Tactical Assistance Group - Front Line Associate (Ge Capital)Hays Aug 2004 - Oct 2004Brisbane Area, Australia- Collecting on accounts ranging from 0 to 210 days past due.- Working specialist campaigns. -
Customer Service ManagerKeypoint May 2000 - May 2004Tasmania, Australia- Coordinating daily activities of technical support staff in both Victoria and Tasmania.- Manage escalated faults, complaints and collections for reseller network.- Work closely with internal departments in the design and implementation of business strategies.- Prepare and pitch reports on Service Centre performance to executive management..
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Customer Support OfficerKeypoint Aug 1999 - Apr 2000Hobart, Tasmania- Provide technical support for both hardware and software related issues to customers via e-mail, online, phone and in person.- Prepare help desk incident reports, report and make recommendations on trends.- Process cash, cheque, EFT and credit card payments.- Promote a wide range of products and services to existing and potential clients.
Anthony Hayes Skills
Anthony Hayes Education Details
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Guilford Young College -
Guilford Young
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St Virgils
Frequently Asked Questions about Anthony Hayes
What company does Anthony Hayes work for?
Anthony Hayes works for Bank Of Queensland
What is Anthony Hayes's role at the current company?
Anthony Hayes's current role is Manager - Collections Strategy Systems and Execution.
What is Anthony Hayes's email address?
Anthony Hayes's email address is ha****@****.net.au
What schools did Anthony Hayes attend?
Anthony Hayes attended Guilford Young College, Guilford Young, St Virgils.
What are some of Anthony Hayes's interests?
Anthony Hayes has interest in Human Rights, Science And Technology.
What skills is Anthony Hayes known for?
Anthony Hayes has skills like Call Centers, Team Leadership, Stakeholder Management, Leadership, Performance Management, Management, Customer Service, Coaching, Call Center, Customer Experience, Process Improvement, Customer Satisfaction.
Who are Anthony Hayes's colleagues?
Anthony Hayes's colleagues are Kendra Totoro, Melinda Coxhead, Sami Eid, Natalie Clubb, Stephen Pennells, Reegan Kermode, Kelly Reed.
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Anthony Hayes
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Anthony Hayes
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Anthony Hayes
Producer/ Director/Co-Writer Of Gold Starring Zac Efron. Nominated For Debut Director Camerimage 2022. Multi Award Winning Actor (War Machine, The Light Between Oceans, The Slap). Filmmaker At Rogue Star Pictures Pty LtdMelbourne, Vic
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