Anthony Henkel Email & Phone Number

Florida, United States

New York, US

• Promoted to elite team of CSMs who are dedicated to bringing clients to meaningful value due to high-performance as IM.
• Manages a book of ~40 SMB and Upmarket clients with a mix of remediation and new customers post-onboarding.
• Leverages analytics and collaborates cross-functionally to present customers with comprehensive performance metrics and KPIs, facilitating data-driven decision-making.
• Leads the team’s weekly value realization workshop and maintains a Monday.com dashboard to keep track of strategies.
• Closely collaborates with the product team to drive feature enhancements and product development.
• Drives the implementation of optimizations and feature adoption, significantly enhancing performance and driving renewals.

New York, US

• Responsible for onboarding complex accounts with exemplary customer experience and efficiency
• Consistently outperformed quarterly goals measured by time-to-value, total accounts onboarded, and complexity.
• Leads training sessions for new and cross training employees. Leads peer interviews and mocks for potential new hires.
• Assists with new internal process implementation by building playbooks, beta testing features, and trailing new methods.
• Consulted and advised customers on Loyalty and Reviews strategy, onsite implementation, communication flows, and cx.
• Effectively persuades clients to keep projects moving forward amidst other priorities

New York, NY, US

• Outperformed (avg 114% of goal) in the UW Passthrough Rate, Turnaround Time, and Fund Point metrics.
• Met and exceeded KPIs pertaining to customer adoption, upsell, renewals and programs.
• Led training and shadowing sessions for new employees.
• Managed ~50 clients throughout entire loan lifecycle including initial processing, conditional approval and closing stages.
• Found pathways forward on suspended loans, presenting solutions to borrowers to ensure customer retention

New York, NY, US

• Managed 50+ clients through the, suspense, and conditional approval stages of the mortgage process.
• Found pathways forward on suspended loans, presenting solutions to borrowers to ensure customer retention

New York, NY, US

• Consistently ranked in the top 5th, 10th and 25th percentile out of 100+ associates.
• Managed 50+ clients through the initial processing stage of the mortgage process

New York, NY, US

• Nurtured relationships across client stakeholder groups to generate value and opportunity for WeWork and the client.
• Closing renewal opportunities managing and navigating the entire sales cycle and reaching 100+% of quotas
• Participated in cross-departmental development activities with strong attention to detail and relentless follow through.

New York, NY, US

• Gained valuable phone selling skills by prospecting for leads, and completing outreach to c-level executives
• Utilized software such as Salesforce, SalesLoft, and G-Suite to perform daily activity

Milano, Italia, IT

• Generated maximum sales potential by utilizing the Sunglass Hut Experience
• Achieved and exceeded individual sales goals (avg 150%) by creating an emotional connection with customers

New York City, NY, US

• Generated maximum sales potential and worked closely, cooperatively and amicably with all staff members

Washington, D.C. Metro Area, US

• Surpassed monthly sales goals (avg 125%) applying proven sales process to convert visitors into customers.
• Thrived in fast-paced environment with varied and changing objectives and able to balance and prioritize critical needs.
• Demonstrated ability to manage multiple projects simultaneously and willingness to quickly pivot into new tasks as needed

Bachelor Of Arts - Ba, Political Science And Government

Associate Of Arts - Aa, Liberal Arts And Sciences