Anthony Herrera Email & Phone Number

Houston, Tx, Us

Serving as the In-Country SDM with responsibilities for Oil & Gas customer. Providing high touch care to the client and providing a liaison between Engineering, Operations, Project, Sales, Logistics, Product, Program and Marketing teams. Administering reporting functions and acting as a point of escalation.

Carlsbad, California, Us

Entrusted with the transformation of the Technical Support Center in Tegucigalpa, Honduras, I spearheaded initiatives to elevate performance and enhance customer satisfaction. Implementing a new ISO 9000 service format, I redefined metrics to prioritize critical failures, resulting in a substantial improvement of service level agreements (SLA) from the mid-80s to consistently achieving in the 90s range.To optimize efficiency, I introduced three same-day air courier services, significantly reducing return trips by field technicians and ensuring rapid resolution of issues. As a key architect of the revamped training program, I successfully mitigated technician turnover, reducing it from 35% to less than 5%.Recognizing the importance of talent acquisition and development, I established a pioneering recruitment framework in collaboration with local colleges, fostering a pipeline of skilled professionals. Additionally, I initiated rigorous qualification standards for staff, ensuring a high-caliber team dedicated to delivering exceptional support

Mclean, Va, Us

Passionate leader adept at overseeing high-profile strategic accounts with precision and dedication. As the primary liaison between customers and internal teams including Sales, Engineering, and Operations, I championed the voice of the customer, ensuring their needs were not only met but exceeded. Regularly interfacing with executive management, I provided comprehensive monthly reports, showcasing the success and growth of our accounts, totaling over $221 million. Additionally, I played a pivotal role in supporting and empowering project and program management teams, driving collaborative success across the organization.

Carlsbad, California, Us

Review and Manage all aspects of the day to day operations including Sales, Marketing, Installation Teams and Proposal generation.

Tulsa, Oklahoma, Us

Responsible for the Oil & Gas division at Spacenet, Inc. Running pilots and demos for new clients, establishing success criteria, coordinating installations, providing rollout plans, defining operations requirements, setting up kick off meetings, communicating SLA's, reviewing finiancial milestones, contract review, acting as technical liason, providing an escalation point for problem resolution, and promoting Customer satisfaction.

Responsible for optimization and streamlining efforts of all Network Operations. To include refinement of existing business practices and policies. Support and provide guidance on new business development and acquisitions.

Carlsbad, Ca, Us

Germantown, Md, Us

Santa Clara, California, Us

Certificate, Data Communications

U.S. Navy Technical Schools, Advanced Electronics