• Managed customer requests through inbound phone calls and chat messages at Teleperformance in Columbia, SC.• Provided exceptional service for customers

Updated and monitored ticketing systemsProvided routine problem reporting and recommendations to managementUtilized technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install proceduresTroubleshoot and resolve hardware, software, and printing issues as they occur

provided technical support for the information systems department, including computer hardware, operating systems, applications and networks.Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Ensure that policy requirements are fulfilled, including any necessarymedical examinations and the completion of appropriate forms

Resolve customers' service or billing complaints by performing activitiessuch as exchanging merchandise, refunding money, or adjusting bills.

Resolve customers' service or billing complaints by performing activitiessuch as exchanging merchandise, refunding money, or adjusting bills.

provided technical support for the information systems department, including computer hardware, operating systems, applications and networks.

Worked with TD through ICONMA, Offered full time employment after 6 months.provided technical support for the information systems department, including computer hardware, operating systems, applications, networks, and servers.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Received and managed phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.Assisted customers promptly and politely, via telephone.Resourcefully responded to customer requests for products, services and information.Answered customer questions regarding merchandise and pricing.Operated POS system to itemize and complete customer purchases.Asked open-ended questions to assess customer needs.Communicated all store initiatives and promotions to customers to generate return business.Supported customers and fielded questions regarding merchandising and pricing.Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.