• Interact with over 50 customers daily to understand their problems and resolve them in a timely manner• Distinguished as a top performer for my team by exceeding quarterly goals and performance metrics such as firstcontact resolution and call quality score• Build and maintain brand loyalty by going above and beyond the customer's initial inquiry, providing best in classrecommendations and showing customers how to better utilize their products and services• Participated in… Show more • Interact with over 50 customers daily to understand their problems and resolve them in a timely manner• Distinguished as a top performer for my team by exceeding quarterly goals and performance metrics such as firstcontact resolution and call quality score• Build and maintain brand loyalty by going above and beyond the customer's initial inquiry, providing best in classrecommendations and showing customers how to better utilize their products and services• Participated in orientation to educate new hires on customer service best practices and how to be successful in the role using KPIs Show less

• Managed and perform day-to-day operations, sales, promotions and marketing campaigns for a sneaker customization company doing business primarily online• Designed and implemented marketing strategy consisting of customer engaging content (photos, videos, and news)• Developed a personalized, high touch engagement model that grew business from 8 customers to 50+ regular customers in three months

• Responsible for generating new leads and managing existing projects for a digital media startup that creates branding strategies and plans for small businesses• Researched and analyzed marketing strategy including market trends, pricing model, competitor offerings, product offerings and target demographics• Created customer journey map to ensure the company's products and services aligned with customer pain points• Created marketing campaigns and developed communication plans

• Managed data input for the organization’s medical information software to ensure data accuracy and compliance with grant funding regulations• Delivered on ad hoc projects for medical and case management team such as client information research, data management, and testing compliance• During COVID-19 pandemic, worked with medical team to deliver life-sustaining medication to at-risk patients

• Supervised 9 employees and coordinated their weekly schedules• Developed and implemented new range safety rules that resulted in zero workplace accidents• Participated in monthly range operations meetings and collectively planned base-wide range operations schedule• Prevented untimely issues with range schedule by proactively checking statuses of courses with range instructorsat nearby ranges

• Interacted with customers to provide and process information in response to inquiries, concerns, and requests• Gathered customer information and determined issues by evaluating and analyzing symptoms• Diagnosed and resolved technical hardware and software issues involving internet connectivity and email clients• Ensured customer satisfaction and communicated messages using appropriate language

Led system diagnostics testing daily to ensure network functionality and utilized internal software programming to troubleshoot user issues