Played a pivotal role in the overhaul of an internal GE product by translating business requirements into wireframes and conducting user research sessions to pinpoint and address significant UX challenges. Engaged in collaborative brainstorming sessions with fellow designers and researchers to synthesize research findings and conceptualize complex solutions. Presented design proposals and recommendations to product managers and stakeholders to drive project advancement.Contributed to the enhancement of GE's in-house design system by proposing novel component solutions, ensuring consistent design across software suites.Constructed sophisticated interactive prototypes and comprehensive design documentation, instrumental in facilitating smooth handoffs to developers.

Effectively ensured client satisfaction by managing multiple accounts within a dynamic, fast-paced environment.Fostered regular and meaningful engagement with clients, delivering comprehensive updates concerning their accounts.Played a key role in resolving intricate data collection hurdles and contributed to the resolution of data collection issues by applying adept troubleshooting skills.Ensured seamless integration and efficient communication between various systems by leading a team of agents in office and remote.Successfully trained new agents located both 
in the United States and India to successfully work independently and be responsible of maintaining user satisfaction.

Thoroughly assessed current UI components and proposed wireframe screen modifications, resulting in notable improvements to the overall user experience.Led the design team by offering guidance and mentoring to fellow designer. Reviewed their work and provided constructive feedback, contributing to the enhancement of the company's website and overall design quality.Contributed significantly to the research and redesign of the existing pitch deck, resulting in pivotal improvements that propelled the company to initiate its funding rounds.

Played a key role in successfully launching the second iteration of the HuTouch app on the Android store. This involved taking the lead in user research, constructing a sophisticated prototype, and synthesizing research findings to identify UX challenges and develop effective solutions.Elevated the app's user interface by implementing changes that ensured greater consistency with both Android and Windows interfaces, resulting in a more unified and user-friendly experience.