Anthony Ivey Email & Phone Number

Atlanta, Georgia, United States

A process improvement specialist reviews and analyzes the performance of various procedures at a company and makes recommendations for improvements. As a process improvement specialist, your job duties focus on observing staff, reading quality reports, and determining how to make production more efficient.

Atlanta, Georgia, United States

Implement programs to develop relationships with organizations to build community coalitions and promote health awareness and managed care. Develops and implements approved marketing strategies for events to interested candidates in the service area according to prescribed rules and regulations. Markets WellCare through a combination of relationship.

Atlanta, Georgia

• Organize, coordinate and plan operational facets of a program and its related activities. Establish long-term operational objectives, researching factors that may impact the success of the program, and working with.
• Conduct research and gathers information to develop various publications.
• Develop promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
• Assist in developing and coordinating program-related conferences, conventions, or meetings.
• Monitor expenditures and may participate in the budget planning process and prepare financial reports.Prepare operational and statistical reports.
• Conduct training, represents the program at meetings and conferences, and networks with affiliated groups.

Develop and manage administrative goals and priorities consistent with departmental goals and priorities. Provide direction and leadership to ensure business office activities comply with policies and procedures. Interpret new directives, policies, and procedures and implements/communicates changes to appropriate staff. Interview and hire for open.

Communicate and implement office procedures for recordkeeping, filing, ordering of supplies and confidential information. Supervise or direct the work of temporary and/or regular employees. Interview applicants and provide input to performance evaluations. Track vacation and back up coverage schedules. Process employee time cards including calculations and.

In addition to the duties of the Patient Service Coordinator this position participates in training, shadowing and onboarding of new team members; Learns new computer software systems and/or responsible for additional work tasks..Examples may include charge entry, missing referrals, surgery/radiology scheduling, and participation in process improvement.

• This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments.
• Provide excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to.
• Work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory.
• Demonstrate compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment.
• Key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for every.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Certification, Process And Quality Improvement