A process improvement specialist reviews and analyzes the performance of various procedures at a company and makes recommendations for improvements. As a process improvement specialist, your job duties focus on observing staff, reading quality reports, and determining how to make production more efficient.

Implement programs to develop relationships with organizations to build community coalitions and promote health awareness and managed care. Develops and implements approved marketing strategies for events to interested candidates in the service area according to prescribed rules and regulations. Markets WellCare through a combination of relationship building, event coordination, and community relations activities.Develop and foster strong partnerships with healthcare providers and community associations.Implements community programs with the purpose of providing meaningful programs for community residents, strengthening corporate commitment to the community and building community coalitions.Develop relationships with community-based organizations to secure opportunities to promote WellCare to the constituencies of these organizations and government offices.

Organize, coordinate and plan operational facets of a program and its related activities. Establish long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans.Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement.• Conduct research and gathers information to develop various publications.• Develop promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.• Assist in developing and coordinating program-related conferences, conventions, or meetings.• Monitor expenditures and may participate in the budget planning process and prepare financial reports.Prepare operational and statistical reports.• Conduct training, represents the program at meetings and conferences, and networks with affiliated groups.

Develop and manage administrative goals and priorities consistent with departmental goals and priorities. Provide direction and leadership to ensure business office activities comply with policies and procedures. Interpret new directives, policies, and procedures and implements/communicates changes to appropriate staff. Interview and hire for open positions within scope of business operation (under the supervision of leadership). Pro-active involvement in anticipating staffing needs.Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions. Maintains a constant focus on front desk operations during normal business hours, including patient flow and staff activity. Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively improve service. Utilize huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff . Responsible for reviewing current patient satisfaction data and sharing with staff. Accountable for appropriate process improvement around Press Ganey questions relating to front desk

Communicate and implement office procedures for recordkeeping, filing, ordering of supplies and confidential information. Supervise or direct the work of temporary and/or regular employees. Interview applicants and provide input to performance evaluations. Track vacation and back up coverage schedules. Process employee time cards including calculations and other employee transactions after review and approval. Answer unit/department telephones and greets visitors according to departmental procedure; screens calls and takes messages or refers caller/visitor to appropriate staff member. Receive, open, date, and distribute incoming mail to appropriate employeeS. Prepare and mail outgoing correspondence and information. Set up, organize, and maintain various departmental files according to established procedures. Retrieve appropriate information upon request for internal and external use. Arrange and schedule appointment and regular or intermittent meetings for one or more managers. Prepare daily schedules. Prioritize requests for meetings. Make and confirm travel arrangements. Schedule and coordinate meetings and/or special events. Take minutes as requested. Edit and type correspondence, reports, and manuscripts from rough draft to final copy. Proofread generated documents for grammar, punctuation, spelling and factual correctness and conformance to policies. Assists in preparing and completing special projects. Initiate, process and maintain records and invoices on purchases, reimbursements, receipts and related financial matters. Maintain budget records and assists in examining and highlighting variances in budget reports. Inventories, orders, and maintains office supplies and forms; completes purchase requisitions and receives supplies. Sets up, enters, updates, maintains, compiles and retrieves data from computer databases. Documents how to access files. Generates regular or special reports and/or statistics after collecting and organizing data

In addition to the duties of the Patient Service Coordinator this position participates in training, shadowing and onboarding of new team members; Learns new computer software systems and/or responsible for additional work tasks..Examples may include charge entry, missing referrals, surgery/radiology scheduling, and participation in process improvement committees; some travel to additional locations; and sometimes required to work alternate or untraditional work shifts.

This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments.• Provide excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays.• Work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory.• Demonstrate compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment.• Key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for every patient who enters the facility.