Anthony Izzo Email & Phone Number

New York, Ny, Us

New York, United States

Greater New York City Area

Oversee Group and Membership enrollment and onboarding operations for client-facing service provider to EmblemHealth insurance company, including troubleshooting for offshore operations in India. Ensure quality performance under strict service level agreements (SLAs). Develop business requirement documents and system specifications for new initiatives and ongoing projects. Lead team of 10 cross-functional associates. Designated audit and HIPAA liaison.• Manage onboarding of 4-6 large, complex customer groups each month, most known to senior leaders.• Spearhead migration from legacy Emblem platform to new Cognizant platform (Facets) to complete outsourcing implementation. • Ensure customer satisfaction by consulting on and resolving multiple complex and varied customer issues as resource for Sales, Account Management, Legal, and Compliance.• Collaborate with technology leads to implement system upgrades and address maintenance issues. • Initiate improvements in procedures, documentation, business partner installations, and customer satisfaction, in alignment with corporate goals and HIPAA compliance regulations. • Oversaw a commission payment process that disburses over $2 million in payments from over $100 million in premium.• Facilitated transition to off-shore support center model by developing and delivering a step-by-step training program to new associates located in India; created 15 leave-behind training guides.• Delivered results on high-visibility project to remediate omission of critical function from new system, and to establish the function in system going forward; managed project and reported progress to high levels.

Greater New York City Area

Oversaw enrollment of groups and their members at non-profit health insurer serving clients including the City of New York, labor unions, trade organizations, and Crain’s 100 companies. Supervised team of up to 12, including 6 direct reports, in union environment. Designated audit liaison for HIPAA compliance.• Led all operations involved in enrolling up to 250 groups a month, making sure activity met standards, and that contract information was swiftly and accurately issued to new groups and subscribers. • Ensured successful installation of 5+ large, complex new clients each month, with 500 to 5000+ members, often known to senior leadership. • Experienced very low staff turnover due to careful hiring, onboarding, training and continuous development for staff and management.• Resolved subscriber and group issues in collaboration with Assistant General Counsel, and as a resource to Sales, Account Management, Customer Service, Claims, IT, and other departments.• Improved customer satisfaction by reducing number of required member communications and improving quality of remaining pieces, in cooperation with Communications, Account Management, and Legal.• Initiated streamlining of production of customized group coverage contract and handbook that yielded greater client satisfaction while reducing production costs by 25%. • Led teams of untrained senior leaders after Superstorm Sandy to process essential work throughout the emergency period. • Successfully spearheaded retrieval and storage of millions of pages of membership source documents through scanning. • Drove compliance with HIPAA regulations throughout Enrollment Operations and laid foundation for company-wide privacy practices. • Increased rapidity of client enrollment in ancillary benefits, e.g. mental health, chiropractic and vision, by improving communication with vendors. • Represented department on customer experience team that provided conceptual input to CMO for new brand campaigns.

Greater New York City Area

Built new department for international conglomerate to provide nationwide insurance licensing as an additional service to existing customers. Trained service team and managed their productivity and projects. • Oversaw relationships with 20 major customers including Met Life and Northwestern Mutual, as well as many smaller agencies.• Ensured accurate monthly filings for insurance salespeople in all 50 states and US jurisdictions. • Generated accurate quotes for proposals by developing a system and set of procedures. • Forecast sales and reported on revenue pipeline.

Greater New York City Area

Supervisor, Group Sales & Administration (1997 – 2000) Broker Administrator (1995 – 1997) Managed systems and processes involved in new group account enrollment and onboarding for large non-profit health insurance company. Supervised 6 direct and 5 indirect reports. • Built new system to pay commissions to insurance brokers, in collaboration with IT team. • Improved customer experience by streamlining and standardizing processes for enrolling and onboarding new groups and their members. • Led team that successfully migrated several benefit management procedures and data from manual to mainframe systems.• Spearheaded cross-functional team that converted all fiche and film of group and member data (including that of the largest client, the City of New York) to electronic format.

Bachelor Of Science (B.S.), Business Administration, Management And Operations

CW Post campus • Transfer Excellence Academic Award

Associate Of Science - As, Business Administration

Activities and Societies: • DJ, WHPC 90.3 Radio Station • Dean's List, 3 semesters