Skilled, extremely knowledgeable, and adaptable Operations Project Management Specialist demonstrating excellent leadership, experienced in cross-functional team involvement through education, mentoring and clear and concise evaluation. Ability to assess, spearhead solutions, and implement a researched, appropriate pathway to success. Team-centric allowing for growth through involvement with operations at every level. Proficient in the Insurance industry. Leadership and ideation comes naturally having a formative relationship with policies and best practices throughout the organization. A deep sense for fulfillment of customer service and teamwork enhance this hard-working style of management. Organizationally sound practices and excellent time management insure deliverability of a complete customer experience. Loyal and honest with an understanding of policies and procedure makes for a work culture of achievement, inclusion, and harmony.EXPERTISE• Operations & Leadership• Analytical Assessment• Project & Team Management• Change Management• Product Assessment• Training | Coaching• Cross-Cultural Diversity And Teamwork• Auto Insurance• Claims Operations• Client | Customer Development• Customer Service• Employee DevelopmentSKILLS• Process Improvement• Mentoring• Collaboration• Technical Knowledge• LEAN Principles• Presentation• Customer Engagement• Creative | Critical Thinker• Motivational Influencer• Problem solver | Conflict Resolution• Written | Oral Skills• ImplementationCERTIFICATIONS | PUBLIC SPEAKERThe Institutes (lifetime certifications, 2013-2015CPCU (Chartered Property & Casualty Underwriter)AIC (Associate in Claims)AINS (Associate in General Insurance)API ( Assoc. in Personal Insurance)Claims Senior Leadership team 2018- presentACCOMPLISHMENTS• Creation of mentorship and development plan for employee progression. Increased internal promotions & hiring outside industry strong talent.• Lead Kaizen Event. Decreased rental costs to organization.• Created Spanish Hunt Group | Implementation of Spanish speaking personal | Reduced costs for interpretation.• Redesigned reporting to identify issues and opportunities for storage mitigation | resulted in full day storage paid across unit.AWARDSSelected for Strategic Leadership Group Selected for Venture Fellows ProgramACCOMPLISHMENTS
Listed skills include Insurance, Customer Service, Claim, Claims Management, and 1 others.