• Grow sustainable revenues from existing relationships and through acquisition of new customers in line with the Bank’s risk appetite and polices.• Build a network of COI’s in the local professional and business community.• Structure credit facilities to ensure optimum balance between customer and HSBC interests and risk appetite.• Proactively develop effective strategies to manage both existing and new relationships, by anticipating customer needs and providing superior service and product solutions.• Keep up to date on knowledge of HSBC’s international and domestic strategy, capabilities, polices, and of external factors influencing international and domestic business.• Collaborate with product partners such as Payments and Cash management to expand relationships.• Partner with Branch Manager, Premier Relationship managers, and Financial advisors to enhance client experience.

• Responsible for growing the profitability of the small business customer base with revenues from $1MM plus.• Accountable for prospecting and acquiring new small businesses, as well as retaining and deepening existing relationships in assigned territory.• Analyze the client's financial condition and recommend financial solutions to best meet the client's business and personal needs. • Use knowledge of business, finance, banking, credit and risk management to identify, recommend and promote products and solutions that best serve the client while still working within risk parameters that protect the bank.• Analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies. • Network with local centers of influence to expand my customer base.• Conduct financial center huddles by educating team of small business products and department updates.• Coordinate client involvement with other product specialists and financial center partners to deepen relationships. • Ensure cross-sell of deposit, credit, cash management and treasury products.• Provide a high level of customer service to business clients by managing their banking relationship.• Consistently implement a daily strategy of calling customers and prospects to result in face to face appointments • Participate in local business and community events to promote positive public image and develop new business relationships.• Protect the firm by following sound risk management protocols and adhering to regulatory requirements.

Support Branch Manager in various capacities; including sales forecasting, client retention, adherence to control/ compliance standards, and employee satisfaction to ensure an efficient day to day running of a Chase Private Client BranchConduct daily meetings to recognize employee achievements, emphasize behaviors needed to ensure branch sales growth, and implement a plan to surpass desired resultsAssist Branch Manager by promoting a strong team environment through coaching and developing employees to help cultivate long-term business and consumer relationshipsResolve complex client issues including, exceptions, overrides, funds availability, etc to meet and exceed client expectationsAct as liaison between branch staff and Senior Management on an as needed basis in the Branch Managers absence

• Managed and grew branch’s portfolio of business customers by uncovering cross selling opportunities to deepen relationships and ensure clients receive appropriate levels of service. • Developed business client relationships through outbound calling, setting appointments and via networking referrals from centers of influence.• Worked closely with Senior Relationship Managers to help identify complex client credit needs.• Coordinated weekly meetings with branch managers and partners to uncover additional branch opportunities.• Served as an expert within the branch for business deposit and credit products, payroll services, and merchant processing. • Provided clients with a wide-array of banking services, including those related to savings and checking accounts, mortgages, business accounts, investments and other private client functions.• Consistently meet or exceed all sales goals; use a variety of methods to grow assets, bring in new business and expand existing relationships; specific activities include both cold and warm calling, networking and meeting with clients on a one-on-one basis.• Developed and maintain detailed knowledge of a wide-range of financial products and services, so as to better meet customer needs and generate increased sales.• Established and maintain excellent working relationships with personnel from other departments within the bank, including Loan Officers and Financial Advisors, to ensure customers gain access to experts who can assist them with their specialized financial needs.• Offered customers highly personalized service and attention; resolve customer problems and complaints in a timely and efficient manner.• Provided training, direction and support to less experienced staff members.

• Developed strong professional relationships with clients• Successfully delivered over 100% quota attainment• Corresponded with clients to meet their financial needs• Facilitated loan scenarios by communicating with bank underwriters• Verified client credit history and income via bank and government guidelines

Responsible for managing office floor, ensuring revenue targets and customer satisfaction were met. Reported to Executive VP of Sales and OperationsResponsible for managing upwards of 10 team leads and 80 mortgage consultantsCoached and developed the Corporate Sales team to maximize effectiveness and productivitySuccessfully managed a departmental budgetResponsible for conducting multi-day training sessions for new and existing colleagues Established targets and objectives for the companyResponsible for ensuring best practices for the entire sales teamActing liaison between corporate, branch offices and financial institutionsCounseled all visiting bank representatives on product offerings Managed sales pipelines and revenue attainment schedulesEnsured accuracy of client income eligibility utilizing various financial toolsReviewed purchase contracts and addendum's ensuring accuracyModified and negotiated purchase contracts to create economic benefitParticipated and led senior management meetings both internally and on a national level

Ensured team goals were met, new loans were submitted, processed, and packaged in accordance with established guidelines and practices.Managed, trained, and developed a team of 15 processorsResponsible for goal setting and performance managementDeveloped, recommended, and implemented new structures and procedures Attracted, hired, developed, and retained talentLiaison for larger financial institutions and underwritersReviewed all mortgage documents for accuracy and credibility prior to distribution Ensured all loans were in compliance with state regulationsLed processed improvement efforts