Anthony Rushton Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Successfully managed some Wholesale's key accounts (BT, Colt, Vodafone and Tata) and provided escalation support for priority and out of process repair tickets. Worked closely with all levels of management and multiple.
• Received monthly commendations from Colt’s management during 2020 and 2021 for providing deeper understanding of US fiber cut restorations via detailed updates and reports. This included estimated repair times, reasons.
• Trained Colt and Vodafone users to utilise the online portal for repair and billing issues. This eased frustration by enabling visibility of technical diagnostics taking place and reduced calls and emails to internal.
• Collaborated with Network Operations Management to ease Colt’s concern over too many repair tickets (10 per month) being resolved to “no fault found” on their top 5 services. Standard process was by-passed, and.
• Worked with Network Operations Management to enhance mesh network routing on US long distance backhaul nodes, resulting in a 66% reduction in priority outage tickets for Colt’s major customer during Apr to Jun 2021.

London, England, United Kingdom

• Service Managed some of Wholesale’s top 15 EMEA customers, including Tata, Colt and NTT Europe. This involved being the first escalation point for repair tickets, orders and billing issues. In May 2018, 89% of Tata’s.
• December 2016 – NTT Europe saw a 6-hour reduction in Mean Time To Repair for priority outage tickets compared with January 2016.
• 2014 and 2015 – received high recommendation from NTT’s Head Office Service Management team for providing quality fault reports and escalation support. Was invited to attend their global customer conference in Tokyo.
• Trained the offshore billing team on how to correctly apply SLA repair credits for NTT’s off-net circuits throughout 2014, this changed internal process and saved Verizon Business significant revenue.
• Acted as the stand-in manager during holidays and absences, keeping Director escalations to a minimum.
• Project Managed Colt’s Colocation orders from 2014-2016 and streamlined the process by dealing directly with Field Engineering. 30 circuits were installed into the London Data Centre with an average delivery interval.

London, England, United Kingdom

• Retained by Verizon Business following the acquisition of MCI Worldcom. Managed UK services for NTT Europe, Wholesale’s largest Data customer. Built and maintained strong relationships and attended monthly meetings.
• Collaborated with technical repair teams and Network Planning to manage the fault and congestion issues for WorldWide Group, Wholesale’s largest UK Voice customer.

London, England, United Kingdom

London, England, United Kingdom

Reactively managed all service issues for UK Wholesale, Internet and Service Provider customers.

London, England, United Kingdom

Worked in the Saves team to reduce customer mobile phone contract cancellations.

London, England, United Kingdom

Assisted mobile phone customers with billing and technical issues.

Diploma, Media Practice, Pass

Public Relations, Advertising and Journalism.

Bachelor'S Degree, Urban Studies, 2:2

Activities and Societies: Football