o Responsible for monitoring and managing the distributed computing environment consisting of the IBM mainframe, open systems ( Windows servers, Unix/Linux servers), web applications, Enterprise Storage, and Oracle and SQL Server databases.o Monitor backup processes associated with disaster recovery for business-critical applications.o Provide first line problem determination and recovery for abnormal termination (abends) of applications. This includes monitoring, diagnosis, and resolution.o Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.o Interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.

o Coordinate development and implementation of company policies and standards for software applications and ensure safeguarding ofclassified customer information.o Utilize Unix database and other applications to ensure system efficiency and monitor incoming and outgoing batch file transfers for customercare and billing applications.o Functional Analyst on the “Keep Me Informed” project; the KMI software alert customers of upcoming appointments by field personnel.o Perform Data Repairs and Queries in Oracle SQL Developer to support Oracle CCB application and other Business requests.o Triage application questions, team actions, bugs and other issues to teams within Technology Organization.o Support migration and code deployments for application enhancements and feature configurations.o Troubleshoot, research the root cause of problems, and thoroughly resolve system defects to client and customer needs.o Participate in the facilitation of Functional Design documents.o Ensure initial requirements are reviewed and enhanced into a full functional requirement, in accordance with the business.o Identify potential solutions that consider and leverage the base product (when COTS system) rather than customization.o Participate in the creation of Technical Design documents.o Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.o Prioritize work and deliver project commitments.o Develop solutions to routine technical problems of smaller and limited scope.o Maintain and follow production support processes focused on identification and mitigation of root cause.o Participates in Call-out rotation to investigate and resolve batch application job failure in Control-M.

Southern Company. Plant Wansley CCOp Techs are multi-craft power plant operators that operate the power plant equipment and perform preventative and corrective maintenance activities.o Trained to Operate, startup/shutdown and maintain critical components of 2 GE 2x1 combined-cycle gas turbines and steam turbine power generation equipment, in the control room and in the plant using distributed controls; such as Emerson Ovation and turbine control systems such as General Electric Mark VI E.o Performed routine, preventative maintenance, and electrical troubleshooting on balance of plant and turbine components, including breakers, relays, actuators, pumps, valves, electrical motors, transmitters, and other electronic devices in support of efficient and safe plant operation.o Ensured equipment operates within company, local and state regulations to include emission control parameters. o Work with instrumentation and control technicians and assist with instrumentation and device control activities o Utilized MAXIMO software to create work orders and order material, as well as conduct job safety briefings

Southern Company.o Demonstrated working knowledge of ARMS, JETS/JETS Scheduling, Designer/GIS, CSS, Socket, DistView, TCMS Web, NJUNS o Assisted in distribution planning for system reliability and customer satisfaction.o Assisted in the design of overhead and underground electrical services for residential and businesses.o Apply the National Electric Code, National Electric Safety Code, and Georgia Power Engineering Standards, Practices, and Policies.o Estimated and coordinate/schedule construction activities.o Operated switches and breakers in the field to support switching activities during routine maintenance and emergency situations on the distribution grid and in substations, to isolate and restore power.

o Provisioned, tested, and troubleshot capacitor bank controls, potential/currenttransformers, meters, and related electronic/electrical equipment for Duke Energy Progress smart grid distribution systems. o Tested for over voltage/under voltage on all equipment in the lab to ensure operability using Voltmeters, VARIAC, KNOPP Current/Voltage testing machine and Power Master testing machines.o Operated the AMI (Advanced Metering Infrastructure) data collection systems.o Performed meter data exception processing to ensure accurate and timely data is provided to the Energy Data Management system.o Assisted during the meter field troubleshooting process by providing collection system technical support.