As the Solution Consultant Manager at Worldpay, I helm a high-performing team of consultants, specializing in the creation and implementation of customized payment solutions that cater to the intricate needs of our clientele across the globe. My role is intricately woven with Worldpay's commitment to innovation, where I leverage our advanced technological platform to navigate the complex terrain of global payments, ensuring the delivery of solutions that are not just pioneering but also secure, compliant, and scalable. My leadership ethos is deeply rooted in a strategic approach that blends technical prowess with a keen understanding of business dynamics. This allows me to drive our team towards achieving key business KPIs, setting benchmarks in operational efficiency, growth acceleration, and customer satisfaction. Beyond the confines of our corporate objectives, I am passionately involved in leading Employee Resource Group (ERG) committees, where I spearhead initiatives aimed at fostering diversity, equity, and inclusion within our workplace. In tandem with my ERG commitments, I actively champion community service projects, leveraging Worldpay's platform to make a tangible difference in the communities we serve. Through these initiatives, I not only aim to elevate our brand's social impact but also instill a culture of service and empathy within our team. My role, therefore, transcends the traditional boundaries of tech leadership, embodying a holistic vision that intertwines business excellence with societal contribution, thereby reinforcing Worldpay's position as not just a leader in fintech, but also a beacon of corporate responsibility and community engagement.

As a Senior Technical Account Manager and Solutions Consultant I have a proven track record of successfully managing and supporting technical projects for clients. My strong technical background, combined with excellent communication and customer relationship management skills, have enabled me to serve as a trusted advisor to clients and drive the success of their projects.In my role as a Senior Technical Account Manager, I provide guidance, mentorship, and support to business partners internally and externally to ensure their development and success in the market.I have also developed and maintained strong relationships with clients, collaborating with sales, marketing, and product teams to identify and pursue new business opportunities.As a Solutions Consultant, I have acted as a technical lead on client projects, providing expert guidance and direction to ensure that projects are delivered on time and to the highest quality standards. I have also contributed to the development of internal processes, tools, and best practices to enhance the efficiency and effectiveness of the team.In addition to my technical expertise, I have excellent presentation and communication skills, which have allowed me to effectively deliver product demonstrations and presentations to clients. I have gained extensive knowledge and experience through on-the-job training and professional development opportunities, making me a highly qualified and skilled professional in this field.

As an Integration Project and Program Manager, I have extensive experience in managing all functions, tasks, and processes related to Independent Sales Vendors, Partners, and other strategic relationships for the organization. I have a strong technical background and am credited for successfully delivering world-class EMV payment solutions to the petroleum, grocery, and retail industries.In my role, I am responsible for creating and delivering timelines, project plans, risk analysis, stage management, quality and production support, equipment forecasting, and fulfillment. I also manage the press release and general availability of the certified solution and provide progress reports to different business units across multiple verticals on partner certification.I am a technical business liaison, serving as the single source of knowledge for partnerships engaged with Worldpay for certification and the internal business. I am skilled in assessing the needs and determining system requirements for certification, including networking connectivity, tools, operating systems, and scope of work. I make decisive decisions during pre-certification testing and full brand certification to promote our partners and ensure the core deliverables of the project are met.I am also responsible for stabilizing partner readiness and providing a direct line to the Client Management team. I engage all internal business silos to properly deploy our newly certified product to customers. Overall, my expertise allows me to effectively match and leverage our platform to the partner's requirements and deliver an engineered project to integrate on our platform.

Manage all operational, administrative and technical functions for selected National Clients. Create and oversee mechanisms that enhance customer experience and maximize all growth margins. Serve as the business liaison for critical organizational projects including EMV, SVS, Data Reporting, PCI, Gateway, Middleware and Product support, KYC (Know Your Customer) Risk Requirements, Business Unit Ambassador, PCI Data Hander, Implementation, Boarding, Strategic Solution Selling and Negotiation, Complex analytics and discovery, Revenue Assurance, IRS Requirements 1099K for Merchant Issuance & Reporting, Training and Leadership.

Independently resolved large scale financial matters with business owners and high level executives throughout WorldPay Mid-Market and National space in Retail/Restaurant/CNP/Grocery/Petroleum in a call center environment. Managed statement review, pricing updates, and billing reconciliations. Demonstrated proficiency servicing portfolios totaling over 70MM. Directly negotiated business and strategic initiatives with high level customers to increase profit and renew commitments to ensure long term fruitful relationships on several special projects. Proficient payments SME on standalone point of sale (POS) devices and other terminal/host capture products within a call center environment. Extensive knowledge of company portals and other relevant financial tools. Superior customer soft skills resulting in world class quality interactions that were timely, positive, and with full resolution. Liaison for third party companies i.e. American Express, and Discover networks and multiple 3rd party application providers. Customer service specialist for prepaid, payroll and gift card division. Results include improved customer satisfaction and increased company revenues due to based off of individual performance. Improved customer retention within my managed client base through effective communication, follow up, due diligence and knowledge.

Provide payment processing and technical support for business owners within the payment card industry. Handled direct inquiries from prepaid debit card holders and funding clients. Communicate daily with multiple departments over several mediums to avoid discord, establish rapport, complete projects and resolve client disputes. Managed detailed projects for several major accounts using extensive detailed research while promoting company standards resulting in positive customer feedback and increased KPI and Net Promoter Scores. Managed Gift and Loyalty implementations, distribution management and reconciliation, online reporting SME and functionality auditor. IRS reporting control and maintenance. Team leader and general operations point of contact for customer escalations.

Serving as the IT points of contact and technology advisors working directly with the Information Technology (IT) organization and Gwinnett County business departments to collaboratively solve business problems and improved service delivery and operational efficiency through the use and application of technology.

As a Technical Account Manager at Top of Mind Networks, I have gained extensive experience in providing technical support and guidance to clients in the mortgage lender and real estate industries. In this role, I have been responsible for managing client accounts, ensuring that all technical issues are promptly resolved and that clients receive the highest level of service.I have developed strong relationships with clients, acting as a trusted advisor and subject matter expert in the field of customer relationship management and marketing automation software. My excellent communication and customer relationship management skills have allowed me to effectively manage client expectations and build strong, long-lasting partnerships.At Top of Mind Networks, I have had the opportunity to work with Surefire, a customized, turn-key CRM solution for mortgage professionals. This has given me a deep understanding of the specific needs and challenges facing mortgage professionals and has enabled me to provide expert guidance and support to our clients.In addition to my technical expertise, I have strong project management skills and am able to manage multiple projects concurrently, ensuring that all projects are delivered on time and within budget. I have also contributed to the development of internal processes, tools, and best practices to enhance the efficiency and effectiveness of the technical support team.

I identify critical requirements needed by local citizens in combat or crisis situations. Primarily responsible for researching, coordinating, conducting and participating in the planning and production of civil affairs related documents, while enabling the civil-military operations of the supported commander.

Leader of church body ministry groups for high school and college campuses in the greater NYC area. Building relationships and pastoring to the needs of the community. Create and lead discussions on faith, behavior, leadership and accountability. Lead public speaking events and group activities to engage students from all walks to join and develop wholesome, meaningful connections with others who have built a deep and powerful connection with God.