Anthony Jasper Email & Phone Number

At Pathway Innovations Inc., operating under the trade names “HoverCam” and “eGlass,” we stand at the forefront of designing and manufacturing state-of-the-art document and scan cameras. Our commitment is to the development of innovative products that significantly enhance learning experiences, streamline communication, and boost efficiency.In my role as a Technical Support Engineer, I am entrusted with a multifaceted array of responsibilities that underscore my in-depth product expertise. My primary focus is on delivering comprehensive customer support and ensuring robust product functionality. This entails a rigorous process of evaluating and testing new products to uphold the highest standards of quality and performance. I am adept at supporting products across multiple operating systems, including Windows, Mac, and Chrome OS, ensuring a seamless user experience across diverse technological platforms.

With nearly two decades of dedicated service at American Healthtech, a pioneering software company catering to the Nursing Home industry, I have been instrumental in supporting the comprehensive suite of software solutions, infrastructure, and end-user needs. My tenure at American Healthtech has been marked by the establishment of robust systems and processes that are critical for the deployment of complete computer network environments.My responsibilities encompassed the construction of server racks, configuration of servers, and preparation of end-user devices. I have successfully implemented Wide Area Network (WAN) solutions, Domain and Workgroup configurations, and Wireless networks, ensuring seamless connectivity and efficient remote support and administration.A significant part of my role involved the development of system processes that integrate Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Cloud technologies, which have become essential components of our business offerings. My commitment to excellence is further demonstrated through my efforts in training and mentoring staff, enhancing documentation, and managing an internal knowledge base—achievements that have contributed to the company’s success and the quality of service we provide to our clients.

In my capacity as a solutions architect, I have meticulously architected and executed Storage Area Network (SAN) environments tailored for EMC customers. Leveraging cutting-edge EMC technology, I have ensured that these implementations not only meet but exceed the storage requirements and expectations of our clientele.My expertise encompasses a thorough understanding of EMC’s suite of products, enabling me to design and deploy robust SAN solutions that are scalable, secure, and aligned with the business objectives of our customers.

In my role, I have been responsible for the support and maintenance of over 1500 laptop and desktop devices within the company. My duties have included direct collaboration with both onsite office personnel and remote sales and support teams to ensure seamless operations across all departments.I have spearheaded the development of standardized company images for these laptop and desktop devices, streamlining deployment and maintenance processes. My hands-on approach has also extended to performing all necessary equipment upgrades, providing dedicated end-user support, and fostering productive relationships with multiple hardware vendors to secure the best possible service and equipment for our company.

Over the course of seven years as a Sales Manager at Radio Shack, I have been entrusted with the comprehensive management of daily store operations. My responsibilities have been multifaceted, encompassing employee hiring, payroll administration, profit optimization, and inventory management.I have consistently demonstrated a commitment to excellence in customer service, driving sales, and devising strategic sales plans to meet and exceed business objectives. My tenure has been characterized by a hands-on approach to leadership, fostering a team environment that is conducive to achieving the store’s goals.

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