Anthony Jeter Email & Phone Number

Lorain, OH, US

• Promoted to a higher role CS3
• Mentored and assisted with the new hire training by working with them individually and providing feedback.
• Able to provide one call resolution by being cross trained in more specific areas, such as: manual issues, payments, transfer request.
• Worked with management on completing projects and sharing ideas on ways to improve the team or the department.

• Communicated with sales agents to field questions regarding pending and recently issued annuity contracts with respect to Federal/ FINRA and State regulations.
• Resolved conflicts with agents/ clients over the phone conveying empathy for the agents/ clients for the callers situation and providing plausible solutions within compliance guidelines.
• Cross Trained in Fixed Inforce Department on taking calls with clients/agents in assisting with EFT Set Up, Free Looks, Partial Withdrawals, PPWs, RMDs, Surrenders

United States

• Assists in the performance of reconnaissance operations. Employs, fires, and recovers anti-personnel and anti-tank mines. Locates and neutralizes mines. Operates, mounts/dismounts, zeros, and engages targets using.
• Leads an infantry team in combat operations, providing tactical and technical guidance to subordinates and professional support to both superiors and subordinates in the accomplishment of their duties. Leads.

Cleveland/Akron, Ohio Area

Provide excellent customer service, along with troubleshooting devices.Discuss and sell products and services that best fits the customer’s needs.Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Cleveland/Akron, Ohio Area

Provided technical support to continuous inbound calls from clients through effective troubleshooting and problem solving.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot if possible.Remotely accessed devices to run a system analyzer and thoroughly troubleshoot and verify.