With a solid grasp of Mobile Device Management (MDM), I’ve successfully guided clients through the Cyber Essentials Plus (CE+) certification process by configuring Endpoint Manager for automatic updates and deploying devices via Autopilot. My experience includes setting up and implementing server monitoring tools such as Prometheus and Grafana on Linux systems, allowing me to track and maintain optimal server performance through regular monitoring and monthly server/backup health checks.I am also well-versed in configuring Ubiquiti switches and networks, ensuring efficient and secure network setups tailored to business needs. Known for delivering quick support, I prioritize minimizing response times to uphold both end-user and company satisfaction. My technical repertoire further includes a strong understanding of 3CX, enabling me to manage VoIP communications to enhance business connectivity and efficiency. These skills enable me to build, secure, and support high-performing IT environments that drive compliance, efficiency, and client satisfaction.

Delivering high standards of first-line IT support, I troubleshoot a broad range of issues, from everyday end-user concerns like login difficulties and software glitches to more complex tasks such as resolving routing issues in intricate network infrastructures. My experience with the Microsoft 365 Admin Center, Exchange, and Endpoint covers extensive support of hybrid environments, including tasks like managing user accounts, configuring permissions, and ensuring seamless connectivity for cloud and on-premises setups. I have actively contributed to projects involving the migration of clients from local-hosted environments to the cloud, overseeing smooth transitions that meet both technical and business requirements.Additionally, my first-line support responsibilities include monitoring system alerts, handling hardware setups, maintaining secure access controls, and responding swiftly to ensure minimal disruption. This proactive approach ensures that users receive reliable, responsive IT support that enhances productivity and operational stability.

Built my own high-end gaming PC from scratch. Also fixed and built friends gaming PC's. From changing CPU's, graphics drivers and cooling systems, to running stress tests and diagnosing hardware bottle necking.

•Prepared/baked items to highest quality standards, using special techniques to ensure optimal dough development.•Maintained constant product availability, preparing accurate inventory/reports to facilitate monitoring of stock levels to support two restaurants.•Maintained highest standard of safety, inspecting & cleaning food preparation areas to verify sanitary food handling practices.•Ensured product conformance with company standards, following set recipes to measure/mix ingredients to specifications.•Minimized food risk & shrinkage, ensuring proper storage of perishable foods.•Prepared, shaped and finished up to 100 portions of each product daily, maintaining stock levels for both restaurants.

•Oversaw break room•Dispersed incoming mail to correct recipients throughout office.•Managed clerical needs of company employees, including copying/filing.•Answered phone when required.•Weighed, stamped, and handled all incoming and outgoing correspondence.•Input data into database system.

•Followed construction plans to perform demolition/construction of new private housing development.•Supported qualified Electricians to gain thorough understanding of electrical installation, repair and maintenance tasks.•Planned, prepared and installed wiring and internet systems and associated equipment with meticulous attention to detail•Diagnosed/tested wiring system faults with voltage detectors, recording details•Operated equipment to blow/spray mineral wool, fiberfill and foam insulation material into cavities, exercising meticulous attention to safety.•Correctly identified hazardous materials, applying safe handling skills to remove them to safe sites.•First Aid Officer on site.

•Delivered confidential documents to/from Supreme Court.•Reduced travel-time by 30 minutes by planning/modifying delivery routes.•Sorted mail between routes to maximize efficiency.•Filing, photocopying, telephone.