Anthony John Domingo Email & Phone Number

Cebu, Central Visayas, Philippines

Cebu, Central Visayas, Philippines

* Helped customers purchase a ticket, answered their airline ticket inquiries efficiently and assisted passengers in modifying their tickets.

Handled and assisted a lot of merchants where they were starting their business, building their store and improving their established business.

Cebu, Central Visayas, Philippines

- Receive phone/chat/emails from North American customers and provide agreeable resolution for customer's inquiry or concerns.- Was a back up technical support specifically for Prime Video.- Escalated products in the website that had multiple and identical issues or health concerns.

Cebu, Central Visayas, Philippines

> Audited calls, chats, emails and Level 2 technical Remote Sessions between North American and European customers and customer Service Representatives. > Provides constructive feedback t agents weekly based on the audited contacts and talked about on the strengths and opportunities during the contact between customer and agent. > Monitored movements and audited the responses of the Social Media team.> Had weekly Quality Scorecard calibration with internal site and agent.>Provided Quality Performance report on a weekly basis to respective team and account managers thru MS Excel or PowerPoint.

Cebu, Central Visayas, Philippines

-Received contacts from customers in the U.S and provided timely resolution thru call, chat and email. -I was a Level 2 escalation agent for about 3 months wherein I responded and resolved customer escalation contacts.