Anthony Johnston, Cip Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Provided management and tactical leadership; ensuring client and shareholder satisfaction, operational efficiency, and compliance with the organization’s policies, values, and beliefs. Defined and developed the overall business and operational strategy of the business transformation team while leading staff to corporate goals and strategy projects♣ Delivered legendary customer service in provide a timely, professional, and courteous manner; applied Customer Relationship Management strategies to monitor and report on communications pertaining to various complaints.♣ Liaised with Insurance Companies and as responsible for developing and maintaining effective relationships. ♣ Recognized for optimizing service delivery, processes, quality control practices, and promoting culture of dedication.♣ Handled employee complaints and workplace investigations; communicated expectations to improve results.♣ Executed administrative duties, budgeting, and staff supervision. Continuously maintained a work-place environment/workplace culture that was consistent with the goals, visions, and values of the organization.♣ Tracked employee performance through documented observations with specific examples providing feedback and coaching. Handle performance problems, attendance issues and negative behavior in a timely and appropriate manner.♣ Evaluated performance of direct reports and entire team through active monitoring of work activities and measurement of work quality. Took corrective steps to address areas of concern and recognize and encourage areas of strength. ★ Managed and mentored over 50 Personal and Commercial Insurance Brokers. Responsible for cross divisional projects, including developing Workforce Management, oversight on CRM upgrades, and Online Self Service Programs.

Chicago, Il, Us

Was responsible for coordinating the activities of all the departments within the business unit (Sales, Service and Administration), ensuring that all goals were met, while focusing on client retention and cost control through staff efficiency♣ Implemented numerous workflows that aligned division with the rest of the company.♣ Launched new CRM tool to help provide broker efficiency. Generated reports comparing actual performance vs. targets/goals. Provided feedback to senior management on trends and steps taken/to be taken to improve.♣ Manage projects involving diverse groups of staff; monitored and improved performance quality of the operations.♣ Reported on performance indicators, identified areas of improvement and outlined the approach to that improvement.

Chicago, Il, Us

Analyzed and implemented various operational improvements across the company. Acted as liaison between Operations and Development teams to ensure all project details were communicated to senior management♣ Implemented enhancements to CRM tool for better speed, efficiency and process. Recognized by peers as an excellent leader; received superior performance ratings based on communication, team approach, positive attitude, reliability.♣ Supported the provision of a high quality, efficient, and customer-focused project management.♣ Established and maintained relationships with key stakeholders and project partners, while ensuring that project was delivered to a high quality within the time and cost boundaries.

Chicago, Il, Us

Toronto, On, Ca

Controlled P&L accounts for 13 stores by creating monthly action plans. Increased sales by 8% by developing and implementing sales plan and SWOT Analysis. Initiated a program that standardized employee training increasing employee satisfaction by 12%♣ Reduced turnover throughout 13 stores by 1.7% (4.5% to 2.8%) – increased overall employee satisfaction through the implementation of standardized employee training. Reduced labor costs across 5 stores by maximizing scheduling efficiency.♣ Built customer and vendor relations, hired, trained, coached and mentored high-performing professionals.♣ Established goals, motivated staff, provided ongoing incentives to fuel top-tier results, elaborated and executed programs. ♣ Utilized monthly action plans to save each store an average of $2,000 per month ($312,000 per year across 13 stores) by helping to control food and labor costs.

Chicago, Illinois, Us

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Chartered Insurance Professional, Cip, Insurance

Honours Business Administration Diploma, Business Administration, Management And Operations

Education record