Anthony Jones Email and Phone Number
Anthony Jones work email
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Anthony Jones personal email
I’ve built my leadership style on: - Creating a vision and strategy setting around success orientation - Developing sponsorship through brilliant stakeholder management - Delivering commercial success whilst putting customers at the heart of what I do - Creating amazing teams by attracting and developing brilliant peopleThese are the qualities I look for in great leaders and that I aspire to demonstrate in my leadership: - Inspire others to be amazing - Show confidence with humility - Lead with honesty and integrity - Make tough decisions and own the decisions you make - Support others to excel - Be resilient when things get tough but don't lose your warmth
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General ManagerEe Nov 2022 - Present -
Head Of Contact Centre OperationsBt Mar 2019 - Nov 2022South West And WalesHead of Customer Service -
General Manager Service Delivery OpenreachOpenreach Apr 2016 - Apr 2019The last line of defence for our customers, we ensure that customer service is put at the top of our work allocation agenda and that priority customer appointments are met every hour, every day.- Creating a vision and setting a strategy that puts customers at the heart of everything we do- Leading an operation of c.400 people across a national footprint- Stakeholder engagement (our actions impact 10,000+ engineers every day) -
Head Of Working Together Change ProgrammeOpenreach Sep 2015 - May 2016National (Uk)Led the national move of desk based teams into centres of excellence impacting over 2000 Team Members across a national footprint resulting in over 90% of desk based teams based in 10 centres of excellence nationally- Delivering customer service whilst leading the organisation through major change- Excelling in stakeholder engagement
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Head Of Business Planning And AnalysisOpenreach Sep 2011 - Sep 2015National (Uk)Two major roles held across this period:1. Operational Engineer Manager (OEM): leading business planning and analysis across operation GM teams of c. 1500 people2. Head of national resourcing and skilling: Delivering the national recruitment and skilling plan aligned to customer service hot spots- Developing and leading a great team- Leading through coaching- Embedding a new operating model with true commercial benefits- Analysis matched with local insight to prove investment and lead service delivery
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Senior Operations ManagerOpenreach Jun 2010 - Sep 2011South West England (Uk)Leading an organisation of over 200 people with accountability for ensuring capital expenditure of £26 million was invested to deliver copper and fibre provision demand. Seconded into national transformation team for last three months of role due to excellent delivery in role- Delivering within a financial envelope (delivering within budget)- Leading people through change (Major transformation landed delivering £1.4 million)- Delight your customers (Ethernet on time delivery improved from below 88% to consistently above 98%)
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Business Improvement ConsultantOpenreach Sep 2008 - Jun 2010National (Uk)I worked on two major areas across this time. Firstly delivering operational efficiencies delivering £655K OOC reduction and 12.5% TLR efficiency and secondly working on a national project aligning attendance patterns across the entire Openreach engineer workforce to customer demand- Goal setting- Delivering operational efficiencies- Stakeholder management- National Union negotiations- System development
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Bt Graduate SchemeOpenreach Sep 2006 - Aug 2008South Wales (Uk)9 months national projects improving out of hours service delivery across Openreach- Engaging across a national footprint- Providing clear direction and expectation- Delivering customer service through service leadership15 months first line leadership- Excelled in operational delivery (delivering 15% efficiency in the first year)- Leadership over management- National lead roles (Stepping outside of the "day job" to support the wider business)
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Manufacturing EngineerFord Motor Company Sep 1996 - Sep 2006Swansea, United KingdomGained an apprenticeship in mechanical and electrical engineering before being promoted to manufacturing engineer having completed a degree in my own time.
Anthony Jones Skills
Anthony Jones Education Details
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University Of Wales, SwanseaFirst -
Development In Partnership
Frequently Asked Questions about Anthony Jones
What company does Anthony Jones work for?
Anthony Jones works for Ee
What is Anthony Jones's role at the current company?
Anthony Jones's current role is General Manager Sales Operations.
What is Anthony Jones's email address?
Anthony Jones's email address is an****@****h.co.uk
What schools did Anthony Jones attend?
Anthony Jones attended University Of Wales, Swansea, Development In Partnership.
What skills is Anthony Jones known for?
Anthony Jones has skills like Change Management, Telecommunications, Pmp, Project Management, Outsourcing, Managed Services, Project Planning, Team Management, Service Delivery, Project Delivery, Stakeholder Management, Team Leadership.
Who are Anthony Jones's colleagues?
Anthony Jones's colleagues are Gulzman Ali, Joanne Kerley, James Hodgson Mcipd, Connor Wright, Habeb Print, Jacqueline Anderson, Laura Griffiths.
Not the Anthony Jones you were looking for?
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Anthony Jones
Consultant Architect At Bae Systems & Director At Accurate ArchitectureUnited Kingdom -
4aviva.co.uk, aviva.com, co-opinsurance.co.uk, ageuk.org.uk -
Anthony Jones
London -
Anthony Jones
London1gmail.com -
Anthony Jones
Lower Shiplake4london.edu, wwrd.com, wgcl.co.uk, pgl.co.uk
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