Complete IT projects as required (including software/hardware/appliances)Monitor, analyze, and diagnose the infrastructure to ensure optimal functionMaintain servers and anti‐virus, security patches, backupsIdentify priority issues and escalate accordinglyManage server hardware and software inventory, audits, and upgradesManage all network connectivity and configuration (LAN, VLANs, WIFI, VPN)Own escalated help desk tickets, network, and server resolutions and documentationManage SCCM design and deploymentManage Microsoft Active Directory and Group PoliciesSupport and maintain phone, network, and cloud solutions (Windows Server Applications, Office 365, etc.)Oversee move, and new employee related tasks (computer placement, port configuration, documentation)Support IT vendor selection, planning, administration and execution of corporate policies and initiatives

Provide technical support for a 140+ end user environment, including local, remote and mobile users, with computer hardware, desktop applications, printing or phone system hardware and softwareAdditional Responsibilities include:• Proactively monitor, analyze, and troubleshoot IT-related issues• Construct end user training and knowledge base articles to minimize support issues; Provide training for general computer needs• Identify priority issues and escalate accordingly• Diagnose and resolve technical hardware and software issues• Own, drive and follow-up on problem resolution• Fully document all help desk cases in the ticketing system• Install, operate and maintain basic printer, computer hardware and software applications• Package software for automated unattended deployment• Maintain hardware and software inventory and perform audits• Participate in planning and deployment of new and upgraded products

Promoted from driver to this position. Directed and coordinated a team of drivers. Managed a team of 15 driversCoordinated timely shipment of steel blanksEnsured blanks are properly bandaged and packagedPlatform Truck Driver- worked with a team to facilitate proper shipment of steel blanks.Obtained license necessary for this positionLoaded and unloaded blank and transfer presses with steelTransport steel blanks across plant Loaded freight trucks