Financial management, human capital management and student information system software vendor.Provide guidance on renewal strategy to increase value based renewal pricing• Prepare proposals, including renewal rate calculations and contract preparation• Verify existing contracts, data integrity of new quotes, review terms and conditions, and ensure all new documentation is aligned with company guidelines and policies.• Work closely with Finance and Legal teams to ensure all contracts are accurate• Respond to questions from customers and sales reps on any aspect of a deal cycle• Prepare monthly reports outlining renewal and upsell Key Performance Indicators• Partner with other renewals team members as appropriate to assist with successful completion of deal cycles• Partner & support Customer Base Sales (Account Executives, Sales Director, VP) with closing LE renewals and upsell business in a timely manner • Own a number of large deals, identified problems, and suggest solutions with process management and solid consultation skills • Provide guidance on renewal strategy to increase value based renewal pricing • Prepare proposals, including renewal rate calculations and contract preparation • Track and manage all activity in Salesforce (SFDC). • Verify existing contracts, data integrity of new quotes, review terms and conditions, and ensure all new documentation is aligned with company guidelines and policies. • Work closely with Finance and Legal teams to ensure all contracts are accurate • Respond to questions from customers and sales reps on any aspect of a deal cycle.• Review and redline contracts

•Partner with Customer Success Manager and Account Executives to generate and distribute quotes to current clients advising them of their service renewal period and pricing options. • Provide guidance on renewal strategy to increase value-based renewal pricing through the successful completion of the deal cycles.• Create service quotes, terms, and agreements for clients’ current services and/or additional services they elect to implement.• Collaborate with account managers and saves effort teams to address client concerns, quote requests, term requests, and service issues to maintain client satisfaction.• Complete forecasting calls with management to provide renewal revenue numbers per quarter and updates on managed book of business..• Work closely with Finance and Legal teams to ensure all contracts are accurate

• Research and prospect potential clients in the northeast region that are a potential fit for actionable, intelligence driven services provided by SecureWorks.• Generate qualified leads and opportunities for two outside sales specialists and begin the sales cycle process, assisting them in converting qualified leads to closed business.• Orchestrate email and call campaigns and marketing campaigns to generate leads and interests, providing prospects information about SecureWorks and capabilities of SecureWorks.• Consult with Technology Directors, CIOs, and CISOs of K12s, state agencies, and local government agencies to evaluate their existing network security measures and the strength of their existing network defenses.

Client Services Manager (Elite)(Technology Sales – Voice, Cloud, Network, IT Services)Maintain relationships with Top 1% of companies’ clients.Conduct account analysis, manage and negotiate contract renewals for each account/ Build and strengthen customer relationships via phone and onsite visits / Proactively educate clients and heighten awareness of new product offerings/Act as a liaison between other departments internally on behalf of the client/ Worked closely with all sales channels as well as external partners/Identify growth opportunities and expand our product offering to increase sales with managed accounts. Inside Sales Representative – (Solutions Advisor)(Technology Sales – Voice, Cloud, Network, IT Services)Identifying and closing business without territory restrictions via relationship building and consultative selling/Sourcing and closing marketing-qualified leads through outbound and inbound contact campaigns/Identify new sales opportunities maintain customer-satisfaction levels, retain profitable customers/ Solve Business Problems/Forged Productive Relationships: Build relationships with all Birch sales channels including Direct, Indirect, and National sales. Partner with sales channels to achieve individual and corporate objectives. Account Development Representative(Technology Sales – Voice, Cloud, Network, IT Services)Prospecting through a combination of email marketing, phone contact and social media methods to identify good prospects for Birch services/Developing relationships with prospects, and ADR will qualify sales opportunities and assign them to the sales channels. Heavily supported by sales and marketing leadership/Analyzed and synthesize large amounts of business, economic and market data to isolate driving trends and issues that will impact our direction in the territory/sector.