• Responsible for the implementation of new systems corrects software errors in existing systems and improve performance through hardware upgrades.• Manage and monitor all installed systems and infrastructure• Install, configure, test and maintain operating systems, application software and system management tools• Perform troubleshooting for client platform related problems.• Responds promptly to incidents, investigates, and provides the permanent solution of incidents escalated.•Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved the first line.• Provide timely status updates to relevant parties• Perform Service Request related to clients platforms• Monitor the agreed service level, document and maintain the configuration of the systems; provide regular reporting to relevant parties• Involve in client platform implementation/upgrade project• Maintains systems operation, application, and network.• Participate in the design of information and operational support systems• Liaise with vendors and other IT personnel for problem resolution• End-user Support / Floor walking

-Troubleshooting and escalating issues as appropriate, in a timely manner while ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved. - Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization's desktop computing. mobile devices and application system environment. - Utilized excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as I grow my knowledge of IT procedures, products, and services. Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that Facebook utilize. - Act as a stakeholder for driving enhancements and improving support for all EE Drive internal communication and priority within the business and Facebook headquarters to ensure consistency across the EE Organization. - Project manage specific IT components related to operational goals (new offices, office relocations, mergers & acquisitions) - Proven relationship skills that carry across the technical spectrum and multiple geographical locations. - Provide customer service expertise that is an example to the rest of my team in how to deliver customer focused service and constantly drive improvements in the 'customer experience'.

- Incident SupportResponsibilities▪ To provide 24/7 IT Onsite support for Hotel Front Desk, Restaurants, Art Science Museum, Casino and Department Offices▪ Provide 3M Passport Scanner (Quarterly) and Card swipe (Monthly) hardware maintenance▪ Joint support with Network Team and IT Data Center Operations to check irregularities to Server Switches, Wall ports, Main Frame and data cables to ensure Network connection stability- Asset ManagementResponsibilities▪ Manage Marina Bay Sands IT assets▪ Manage and organize IT store room▪ Audit Marina Bay Sands IT assets (All Apple Mac devices)▪ Ensure Intune Device Compliance▪ Purchase IT Software for a variety of Departments▪ Marina Bay Sands IT Software Auditing and Update▪ Monitor and update assets in ServiceNow▪ Retiring and Disposal of IT Assets- Hotel IT SupportResponsibilities▪ To provide 24/7 onsite IT support to Hotel guest devices▪ Troubleshoot inhouse devices: Wi-fi, Hotel Phones (Cisco G-Tek), Hotel TV (Palvision) and Mini-bar (Bartek)▪ To validate IT Services during Hotel power migration, Firewall Migration and Switch Migration▪ Complete nightshift tasks such as Device Imaging, Device Compliance Validation, and- Administrative Services▪ Windows Active Directory Account Creation▪ Windows Power Shell Script Email Creation▪ Office 365 License Activation▪ iSeries Profile Creation (ACSC, SSS, Showcase, Infinium)▪ Employee offboarding and Transfer▪ Hotel Support SOP Guide Creation▪ Grant USB access for Windows and Mac

- Marketing / Graphics Design▪ Developed multimedia marketing and print design▪ Social Media Marketing▪ Web Banners- Events▪ Create/Layout event posters▪ Event Social Media promotion▪ Liaising with potential and existing vendors▪ Assist manager in servicing existing clients▪ End user support (counter set-up, audio/video set-up)- Administrative Services▪ Editing of salesperson photos▪ Sales of marketing materials▪ Marketing material stock inventory▪ End user support (hardware troubleshooting, customer enquiries, vendor enquiries, wifi connection for laptops and smart phones)▪ Created Standard Operating Procedure for Multimedia Marketing and Council of Estate Agents Compliance- Printing▪ Manage in-house print room▪ Create, edit name card / sticker templates▪ Ensure smooth operation of printing process▪ Printer troubleshooting▪ Risograph machine services, training and troubleshooting