As a technical writer, I created technical documentation and online help, that assisted US Courts officials in scheduling cases, judges, lawyers and other court officers via internal software packages• Participate in daily Team Stand-Up meetings to discuss progress of bi-weekly sprintso Jira for updating and processing sprint ticketso MS Teams for online meetings• Participate in Sprint Planning, Backlog Grooming, Sprint Review and Peer Review meetingso Jira for updating and processing sprint ticketso MS Teams for online meetings• Update existing technical and user documentation o Adobe RoboHelp / SnagIt / Camtasia for online helpo MS Office (Word, Excel, PowerPoint, Visio) for user and technical guideso SharePoint for content/documentation management (user manuals, release notes, installation guides, technical manuals)o SyncBack for contentment management system (online help)

As a technical writer/instructional designer, I created technical documentation for user guides, online help, eLearning courses, interactive presentations, that assisted users and learners in comprehending the functions, processes, and procedures for SDx, SPF and Smart 3D applications which automated the visual data creation and maintenance of factories and facilities and all components used in daily business.• Participate in daily Team Stand-Up meetings to discuss progress in monthly Sprintso Agile Development Methodologyo Azure DevOps Documentation and Project Management systemo Zoom and MS Teams for online meetings• Participate in Sprint Planning, Backlog Grooming, Sprint Review and Peer Review meetingso Agile Development Methodologyo Azure DevOps Documentation and Project Management systemo Renewal Notice (Anthony Wingo)Zoom and MS Teams for online meetings• Update existing technical documentation when Change Requests deem necessaryo Author IT / SnagIt / for online helpo MS Office (Word, Excel, PowerPoint, Visio) / for user and technical guideso 360 Learning / Camtasia / Captivate / Vimeo / Genially /Storyline for eLearning Courses, Presentations, and Video simulationso PPM University for content/documentation management system• Review Change Request orders to decide if documentation is neededo Azure DevOps/JTS for backlog ticket review and processing

As a technical writer, I researched system applications and documented their use by internal and external users to achieve optimal performance. I also created Confluence Wiki pages documenting the software development lifecycle of system applications to be used by the company internal website for converting from digital system to Cloud computing. The GEMTRAK system employed automated Account Payable and Receiving procedures, GAAP and FASB guidelines to ensure the proper purchasing, inventorying, and selling of jewelry online.• Learned to use the company’s various applications so as to document them.o GEMTRAK online gem ordering system o GSN knowledgebase o Delphi/Firebird database systemo HubSpot customer relations management system (CRM)o Magento online cataloging and sales system• Attended daily SCRUM meetings and Jira Review meetings to document Action Items and the progress of each sprint o Jira for managing sprint tickets o MS Teams for online meetings and communication• Created 15 Confluence Pages in 3 different Spaces for documenting internal system applicationso Confluence and MS Word

As a technical writer, I created Vaccine Task Force documentation for the use of health professionals to comprehend vaccine data use information to be disseminated to the public. This information was used in press releases, social media, and inter-departmental communications to be leveraged by employees to support other governmental internal websites.• Created weekly Communications Reports detailing the use of state-by-state vaccines and outcomeso Excel for disseminating data from SQL database o MS Word for creating documents o PowerPoint to create slides for presentations o SharePoint for content management system o MS Teams for online meetings and communication• Attended and lead team meetings to discover the needs of system users o MS Teams for online meetings• Distributed technical reports to various teams and groups via SharePoint sites o SharePoint for content management system o MS Teams for online meetings and communication

Reviewed existing internal system documentation against application builds daily to make updates, corrections and improvements based on development. Created new internal documentation for new systems that are used to support the development of legacy applications, and new API’s that upgraded and supported application. Produced end-user documentation for support personnel to increase comprehension of applications to better serve clients. Attended daily scrum meetings, stand-ups, and sprint review meetings. Reviewed Jira issues, epics, and stories to update or create new documentation. Update and create new Confluence spaces and pages.• Learned 5 different systems and started documenting or updating the documentation for them in the first week of employment.• Created 7 Confluence spaces and 25 pages for internal documentation. • Produced 6 new user guides; updated 3 existing guides.o MS Word for user guides and technical manualso Adobe Acrobato SharePoint for content management system• Worked with Developers to document the installation, maintenance and purpose of new API’s

Supplied technical writing and quality assurance services for the eHARS system which tracks HIV and AIDS in the USA. Generated and revised online help systems, user/technical guides, instructional design text leveraging tools including RoboHelp/Madcap Flare, MS Word, Visio, SnagIt, and SharePoint. Collected and analyzed information on upcoming software releases from weekly Change Control Board meetings which tracked and included details on the progress of the Agile software development processes. Provided key feedback in the Peer Review process for other writers’ deliverables to ensure appropriate and consistent style, format, and content, as well as accurate information.• Successfully authored a 1500-page technical reference manual, a 300-page user and training combo guide, a 15-page release notes, and an online help system with over 600 topics. Developed technical documentation based on exhaustive meetings with SMEs, reviews of technical specifications, testing current software builds, and attending SCRUM meetings.o MS Wordo Adobe RoboHelp/MadCap Flare / Camtasiao Snagit• Independently acquired knowledge of a CDC software system with over 300 processes and procedures for over 10 million patients/users amounting to 50 gigabytes of data.o eHARS• Oversaw Peer Review process for three other writers supporting 30 instructional design systems, 15 manuals/guides, and two online help systems containing over 600 topics.• Worked with API, Algorithm, UX and UI developers and architects to document internal processes and procedures that were automated with the new integrations.

Provided technical writing and data analysis expertise reviewing pipeline data in spreadsheets and reformatted the information into MS Word documents that were able to be easily understood by end users. Partnered with Engineers, Project Managers, and Project Directors to completely revise and update technical documentation. Expertly administered and updated technical documentation in PolicyTech (documentation management system) and reformatted Excel spreadsheets with new data.• Analyzed, compared, rewrote over 300 spreadsheets and technical specifications updating and correcting information.o MS Word and Excelo PolicyTech • Coordinated the reorganization of 75 databases containing over 300 document files in collaboration with three departments and twelve engineers. o PolicyTech • Attained proficiency in five company applications, data management tools, and document management systems in just five days through independent self-study.

Acted as senior technical writing resource driving the efforts to improve user comprehension and decrease user calls to the support department by creating outstanding online help systems, user’s guides, API reference guides (data resource management), online content (Job Aides, Training materials), instructional design text, and Getting Started guides. Gathered information by interviewing product managers, software developers, subject matter experts, and various team members. Ensured accurate and comprehensive software documentation by researching software technical specifications, quality assurance test results, direct software testing, software design epics/stories, and reviewing Jira/Confluence. Administered SharePoint sites and Brainshark knowledgebase to maintain documentation for users (internal and external) and clients. Monitored and participated in software review meetings to discuss development for upcoming software releases. Primary tools utilized were RoboHelp, MS Word, Visio, PowerPoint and STT. • Established a Documentation department by building and overseeing a team of writers, creating standardized style guides, departmental procedures, and instituting cross-functional review meetings including seven other departments.• Successfully debugged, redesigned, and re-implemented a corrected 150-topic help system o Robohelp/Madcap Flare/Camtasia• Effectively leveraged Information Mapping techniques and Single Source documentation methodologies to migrate over 250 separate (training, technical, customer support, user documentation) data points into one single document management system that is securely accessible to authorized users both internally and externally.• Drove documentation initiatives for three major annual software releases requiring revisions to online help, user guides, release notes, technical specifications, 12 monthly APIs, and service request updates.