Anthony Labate Email & Phone Number
@hcl.com
2 phones found area 919
LinkedIn matched
Who is Anthony Labate? Overview
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Anthony Labate is listed as Senior Manager, EUC at HCL Technologies, based in Holly Springs, North Carolina, United States. AeroLeads shows a work email signal at hcl.com, phone signal with area code 919, and a matched LinkedIn profile for Anthony Labate.
Anthony Labate previously worked as Service Support Director at Worksmart and Service Desk Operations Manager at Hcl Technologies. Anthony Labate holds Master'S Degree, Management Of Technology from University Of Miami.
Email format at HCL Technologies
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AeroLeads found 1 current-domain work email signal for Anthony Labate. Compare company email patterns before reaching out.
About Anthony Labate
Call Center / Service Desk Manager bringing 20+ years experience across multiple I/T disciplines with extensive people management and client relationship experience, and major strengths in leadership, team building, decision-making, listening, and communications.Specialties: People Management, Service Delivery Management, Client Relationship Management, Call Center/Service Desk Management, Cost Reduction, Team Dynamics
Listed skills include Leadership, Training, Microsoft Office, Windows, and 43 others.
Anthony Labate's current company
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Anthony Labate work experience
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Senior Manager, Euc
Current
Service Support Director
Service Desk Operations Manager
- Managing Technical Service Desk and Desk Side Services teams providing support for a Pharmaceutical company with locations in 4 states and a sales force across the US.
- Shortened time to create weekly status reports from 1.5 days to 1 hour, by improving quality of report filters and exporting data into complex spreadsheets that automated manual efforts
- Brought the desk to green on all CPI/KPI metrics within 5 months
- Transformed desk to become data-centric
Service Desk Manager
- Managed Technical Service Desk Team with responsibility for organization-wide Incident Management, Problem Management, Change Management, Vendor Management processes, and OLA/SLA’s
- Developed monthly Service Delivery Report for executive leadership team
- Implemented a Daily Service Report meeting that reviews the I/T environment over the past 24 hours
- Co-developed strategic plan for the Service Desk
- System administrator for IT organization ticket management application (ServiceNow)
Call Center Manager
- Managed 100+ call takers and case workers providing support for the Department of Defense military sponsors and their family members concerning eligibility for federal benefits (e.g. medical, dental, education, base.
- Reduced case worker headcount by 30% while achieving all account budget and SLA goals
- Reduced backlog case work by more than 60% and Average Speed of Answer by 50%
- Contributed to and Maintained strategic plan for the Call Center
Help Desk / Program Manager
Managed a team of 15 technical professionals providing client workstation and help desk support.Influenced corporate I/T strategies; represented worldwide customer requirements; coordinated deployment of business applications to client workstations; conducted monthly executive briefings
Application Development Manager
Managed a team of 35 programmers developing IBM's single product distribution system and maintaining the existing application.Translated customer requirements into I/T solutions; promoted service offerings; owned customer satisfaction and implemented corrective actions, partnered with various support groups.
Anthony Labate education
Master'S Degree, Management Of Technology
Bs, Marketing
Frequently asked questions about Anthony Labate
Quick answers generated from the profile data available on this page.
What company does Anthony Labate work for?
Anthony Labate works for HCL Technologies.
What is Anthony Labate's role at HCL Technologies?
Anthony Labate is listed as Senior Manager, EUC at HCL Technologies.
What is Anthony Labate's email address?
AeroLeads has found 1 work email signal at @hcl.com for Anthony Labate at HCL Technologies.
What is Anthony Labate's phone number?
AeroLeads has found 2 phone signal(s) with area code 919 for Anthony Labate at HCL Technologies.
Where is Anthony Labate based?
Anthony Labate is based in Holly Springs, North Carolina, United States while working with HCL Technologies.
What companies has Anthony Labate worked for?
Anthony Labate has worked for Hcl Technologies, Worksmart, Memorial University Medical Center, Hewlett-Packard, and Ibm.
How can I contact Anthony Labate?
You can use AeroLeads to view verified contact signals for Anthony Labate at HCL Technologies, including work email, phone, and LinkedIn data when available.
What schools did Anthony Labate attend?
Anthony Labate holds Master'S Degree, Management Of Technology from University Of Miami.
What skills is Anthony Labate known for?
Anthony Labate is listed with skills including Leadership, Training, Microsoft Office, Windows, Security, Team Leadership, Time Management, and Networking.
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