Sales Manager USA/CANADA • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Established and adjusted selling prices by monitoring costs, competition and supply and demand. • Managed national sales programs, supervised [$8M] sales and evaluated KPIs for promotional opportunities. • Met with customers to give sales presentations, negotiate contracts and promote services (travel up to 60%) • Back-office Manager Customer Service: • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. • Cross-trained existing employees to maximize team agility and performance

Responsible for managing an efficient and profitable aftersales operation, while providing exceptional customer support, improving customer retention, customer satisfaction, sales and profitability.Collaborated with Regional Sales Managers to make strategic sales decisions. (North America - Asia - Europe)

Regional Sales Manager supporting low voltage capacitor banks/Medium voltage range capacitor banks.● Grew customer base through service excellence● Demonstrated technical expertise performing electrical network audits● Determined reactive energy compensation solutions and Power factor correction.● Identified and pursued new business leads expanding customer base.

Led technical sales in support of the Honing Department delivering engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base and responded to customer requests for products, services, and company information.

Led technical sales in support of the Manufacturing Department executing installation, start-up, commissioning, upgrade and acceptance test of equipment at customer plant including training customers on equipment, performing technical interventions, as well as diagnostic and technical visits on equipment.