Aftermarket Sales Manager Nafta, Head Of Service Back-Office Nafta
CurrentSales Manager USA/CANADA • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Established and adjusted selling prices by monitoring costs, competition and supply and demand. • Managed national sales programs, supervised [$8M] sales and evaluated KPIs for promotional opportunities. • Met with customers to give sales presentations, negotiate contracts and promote services (travel up to 60%) • Back-office Manager Customer Service: • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. • Cross-trained existing employees to maximize team agility and performance
