Founder and creator of the Salesforce AppExchange App Recognition Cloud (formerly Recogo), a tool dedicated to helping your company with employee retention and morale by allowing users to share gratitude with each other and managers to report on all the good going on at your companyDesigned and managed the development of an HR tool for employee recognition built on the Salesforce platformAttended events to showcase my product and grew my network with potential partnered consulting firmsMoved into this position full-time in October 2022 after leaving Millsapps, Ballinger & Associates

Managed a 40 person team for a subcontract on the $685 million Veteran Affairs Salesforce Digital Transformation Center Contract (a 40,000 user Salesforce org)Managed client relationships and grew the account to 64% of our company’s revenue in 2021Managed the End User Support Helpdesk and oversaw the completion of all Tier 1,2 and 3 cases.Developed effective project timelines, managed customer expectations, and ensured the successful completion of projectsCreated reports to effectively manage all business done on my accounts and forecast future revenue and expendituresNegotiated contracts and partnerships with various companies in the Salesforce ecosystemMet weekly with individuals for personal and career developmentVoluntarily left to pursue my side project, Recogo

Salesforce solution architect and technical lead responsible for the software application that handles $300+ million dollars in reimbursements for Fiat Chrysler Automotive

Managed implementations as an admin and engagement manager for our custom inspections AppExchange product for the VA, HUD, DGS and LA Unified School DistrictDirected all the firm’s Salesforce agile development teams (both onsite and offshore) and met weekly with individuals for personal and career developmentGathered requirements, determined clients’ wants vs. needs, developed project solutions and recommended course of action for clients based on Salesforce best practicesNegotiated contracts and partnerships with various companies in the Salesforce ecosystemDeveloped effective project timelines, managed customer expectations and ensured successful completion of projectsCreated reports to effectively manage all business done by our firm and forecast future revenue and expenditures

3X Salesforce certified professional (admin, developer and service cloud consultant)Developed the District of Columbia’s Department of General Services work order management system built entirely in Salesforce, and increased contract size by 500%Collaborated with client stakeholders and admins in design sessions to architect software solutionsManaged software delivery release cycles for client applications

Managed the entire development of a unique DocuSign experience for Capital One investing by developing SOAP API’s, custom Apex controllers and VisualForce pagesUtilized Bootstrap, JQuery and JavaScript to make dynamic visually aesthetic pages for our usersCreated custom Visual Force pages, triggers, batch jobs and apex controllersRe-wrote all code previously created at a contract of $500K from the Accenture contracting firm Cloud Sherpas as it was poorly written, had bulkification and production bugs and was not scalableManaged code reviews and trained a new hire in coding best practices and Apex/VisualForce 101Presented my bootstrap implementation to 20 other Salesforce teams in the Capital One Salesforce User Group meeting.Attended the Salesforce Dreamforce conference and Salesforce meet-ups to stay up to date on the latest Salesforce technologies

Acted as BSA, from feasibility to post-implementation, for a series of changes to an internally developed CRM application to manage pre-approval sales to dealershipsPresented highly complex credit policy logic flows, product owner best practices, and post implementation defect cause analysis to technical and non-technical audiencesWorked with Oracle, SQL Server, and Tableau in order to build reports and analyze loan sales anomaliesProgrammed a .NET application and an Excel macro that runs complex queries to help business users search for loan applications that have been declined and what credit policy prevented the saleActively worked with VPs and Senior Directors as well as Developers and DBAs to analyze over 400 internal and third-party applications for high-risk fraud activity and influenced the course of actionDesigned visual management boards for the Command Center of the CIO of Capital One Auto FinanceDeveloped the concept of C2 labs and corresponding innovation metrics for our agile process in the company-wide 3D Innovation Challenge; was voted to present my idea to executives in Richmond, VADesigned, helped develop, and presented to the President of Financial Services during a corporate hackathon, Junior Pay, an Android App that teaches teenagers about credit and financial responsibilityActively recruit at my alma mater, and participate on the recruiting strategy teamWorked on three agile teams and one waterfall team consisting of onsite and offshore talentWorked with business customers to determine product feasibility, identify functional and non-functional requirements and influence requirementsGroomed user stories with various teams for applications including an internal CRM and back-end credit policy pricing engineManaged a release through post-implementation and led user acceptance testing for ten teams in the loan origination releaseOwned the identification and quick resolution of a level 4 severity incident